Customer Experience Advisor
Description
ABOUT THE ROLE
LeoVegas are looking for dedicated, passionate, and customer focused individuals, who will be the first point of contact for our valued customers. Working as a Customer Experience advisor, means having close contact with our customers via phone, email and live chat. You will also work alongside our other teams including Payments, Fraud, Safe Gambling and CRM. This role is very fast paced, but we always ensure that our customers have a positive experience. LeoVegas will provide you with all the equipment including a laptop, to ensure we support you within the role!
YOU WILL BE RESPONSIBLE FOR:
● Clear and concise communication to our customers via live chat, email and phone.
● Listen to customer inquiries and resolve problems effectively whilst adhering to policies and procedures.
● Address customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
● Able to work as an individual, but also contribute to the wider team and our culture.
● Resilience to work towards and exceed KPIS.
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
ESSENTIAL SKILLS
● Enthusiastic and self-motivated team player.
● Excellent oral and written communication.
● Strong organisational and time management skills.
NICE TO HAVES
● Previous experience in the gambling industry is desirable, but not essential as we are focused on providing a superior customer experience.
WHO WE ARE
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices worldwide.
BENEFITS
● Hybrid work policy
● 4 weeks of Workation (T&C apply)
● 28 days paid leave + public/bank holidays in England
● Matched pension contributions up to 6%
● BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
● 250 GBP wellness contribution annually (T&C apply)
● Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.
● Team and office social events throughout the year, which also include a quarterly team budget
● Enhanced parental leave
JOIN US!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!