NOC Engineer
Description
ABOUT THE ROLE:
Join our dynamic team of NOC engineers dedicated to providing 24x7 monitoring for all our systems to ensure the best gaming experience for our customers. In addition to monitoring, you will play a crucial role in diagnosing technical issues and collaborating with cross-functional teams to maintain optimal service quality. We look into automation to streamline our processes and continuously seek ways to enhance our systems and stay on top of technology. This role includes a highly attractive and competitive shift allowance.
YOU WILL BE RESPONSIBLE:
- Proactive monitoring and support of the production and non-production environments.
- Detect, analyse and respond to systems and security incidents.
- Maintain and suggest improvements to the incident and problem processes.
- Acts as a focal point for outages until restoration, facilitating communication with stakeholders as necessary.
- Maintain, escalate and update NOC related tickets whilst making sure that new and updated existing knowledge base articles are documented.
- Deliver on KPI’s set internally as well as adhere to SLA’s with regard to service delivery to other departments.
- Automating processes to make our tasks more efficient
- .Using ITIL Best Practice to handle service requests, incidents and change requests.
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- Knowledge of networking essentials.
- Knowledge of Linux operating systems.
- Experience in working with monitoring tools.
- Knowledge of automation tools.
- Experience working with cloud platforms.
- Knowledge of DNS & SSL Termination and domain management.
- Knowledge of Kubernetes concepts
WHO ARE WE:
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS:
- 4 weeks of Workation - work from another agreed country (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gym, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
JOIN US:
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride - give us a roar!
**As our company working language is English we’d like to see your CV in English please**