Technical Payments Specialist

Product Management Sliema, Malta


Description

Position at LeoVegas Mobile Gaming Group

In this exciting role, you will be contributing to LeoVegas’ payment vendor roadmap and strategy on group level ensuring the best payment method mix for different geographies and various brands. This includes resolving technical cases and supporting internal product and tech teams throughout various stages of payments product integrations.

Key responsibilities:

  • Coordinate the integration and launch of new Payment Methods/PSPs between Payment/Risk/CS/Product/Finance/Brand Teams.
  • Optimising payment method performance through payment gateway configuration, payment routing and risk configurations.
  • Analysing data and performance regarding Payment products, create according reporting and take action based on the results to maximize payments acceptance.
  • Perform testing and quality assurance of newly added payment methods and reviewing past integrations on a regular basis to ascertain that all payment processes are in order.
  • Manage escalation of payment issues with providers, tech support and other departments.
  • Gather feedback from CS/Payment/Risk Teams for further system improvements and assist Product Team with prioritisation.
  • Maintain Provider relationships and follow up on performance, metrics and transaction troubleshooting.
  • Maintain documentation of Payment Methods customer experience, transaction administration Payment setup & configuration as well as Provider contacts to ensure that the organisation can be up to date and trained on all Payment Methods.

This interesting opportunity comes with a variety of responsibilities, challenges but also mandate and impact. We promise you that if you join this ride, you won’t experience a dull moment!

Qualifications

What you need to land this gig?

First of all, we are looking for individuals with the right attitude! At LeoVegas we all are #teamleo and thus only hire true team players.

Able to embrace change, be curious and be willing to continuously learn & develop - which we will support you with of course!

Solution oriented with a structured and data driven approach to problem solving based on your strong analytical skills. Your knowledge of online technology helps you understand how payment systems work.

What else? The more of the below experience the better:

  • 2+ years’ experience in technical product payments development
  • Bachelor’s degree from an accredited college or university (BS Computer Science, Software Engineering, Computer Engineering or a related field preferred)
  • Advanced experience in using payment aggregators like Payment.IQ, including back office tools of various payment vendors to conduct analysis and trouble shooting
  • Advanced experience in interpreting data on payments performance and customer experience analysis
  • Expert-level understanding of the payments ecosystem, including merchant needs, gateways, acquirers, card schemes, payments operations, APIs and reporting portals, is preferred
  • Familiarity with various software development methodologies
  • Project management experience
  • Technical aptitude and strong organizational skills
  • A healthy approach to prioritisation
  • Proficiency in Microsoft Excel
  • Gsuite knowledge would be considered an asset
  • Excellent communication skills and English language skills (both orally and in writing) are mandatory