Responsible Gaming Analyst - Dutch Speaking

Responsible Gaming Leiden, Netherlands


Description

Position at LeoVegas Group

We are Dynamic Web Marketing, part of the LeoVegas Mobile Gaming Group, a tech specialised company in the field of online gaming. LeoVegas is Sweden’s premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming.  
Our team is exclusively made up of highly motivated individuals. Together we create an ambitious and professional working environment with an emphasis on work-life balance. We create the best product on the market for our customers!  

Due to our continued growth, we’re now looking for a Responsible Gambling Analyst to join our high performing team.    

Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.    

As a Responsible Gaming Analyst you will:    
  • Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks and excluding customers
  • Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known gambling addicted accounts on our system
  • Investigate suspicious accounts with proper analysis and follow-up
  • Careful monitoring of responsible gaming reports containing customers who have been classified as low, medium-low, medium, medium-high or high risk profile
  • Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
  • Suggest improvements to existing policies and procedures
  • Specialize in the detection & prevention of problematic gambling behavior
  • Professional handling of all related customer queries escalated by the customer support and other departments
  • Follow up any previously escalated case, issues or customer queries proactively
  • Undertake necessary administration work, including dealing with customer correspondence (emails, chats and calls) and record-keeping
  • Other similar ad hoc work as set by the Manager from time to time
Your areas of knowledge and experience:    
  • Proficiency in Dutch is an essential requirement for the role.
  • Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company;
  • Ability to multitask and successfully operate in a fast paced, team environment;
  • Must adapt well to change and successfully adjust priorities as needed;
  • Excellent organizational and communication skills;
  • Meticulous, takes initiative and possesses good analytical skills;
  • Ability to meet deadlines on a day-to-day basis and have good time management;
  • Ability to work well with others and be a team-player;
  • Experience in an RG related role in iGaming industry would be an asset 
Our culture:  
At Dynamic Web Marketing we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs, and sexual orientation. We are highly committed to uphold a high level of diversity and inclusion throughout our entire group.  
Being a global company with a widely diverse customer base makes it essential for our workforce to reflect this. By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.  
What we offer:  
  • Competitive guaranteed salary
  • Frequently working from home is possible
  • 25 vacation days and 3 ATV days
  • An excellent pension scheme
  • Travel allowance
  • Work from home allowance