IT Support Engineer
Description
Our team has the overall responsibility for the IT platform and the IT support Engineer is the user facing role that supports the entire company to create the greatest gaming experience.
You will work closely with cross functional teams and specialists in IT to ensure that users in the organisation have functional and working IT hardware and software. This includes world class IT on/off boarding and user IT support
We continuously focus on innovation, automation and customer satisfaction where the support engineers play an important role. Internal IT is in an expansive phase and will give lots of opportunities for learning new technologies and growth in the field of IT.
YOU WILL BE RESPONSIBLE FOR:
● You will be responsible for resolving IT user on/off boarding
● Conducting first-line investigation and resolution of issues
● As we are focusing on improvements and automation you will be part of relevant projects.
● Be a part of the IT department contributing to have the best IT solution and support for the organisation to create the best iGaming experience
● Apply established standards in issue resolution, ensuring high-quality and consistent support services
OUR SUCCESSFUL CANDIDATE WILL HAVE:
ESSENTIAL SKILLS:
● Provide support for all IT related issues
● OS installation, troubleshooting problems, configure hardware and software
● Knowledge of patch management systems
● Having knowledge to prevent security threats
● Familiar with HelpDesk ticket System
WHO WE ARE
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS
● Hybrid work policy
● 4 weeks of Workation (T&C apply)
● 25 vacation days
● 300 EUR wellness contribution annually
● Cobee - benefits app with flexible compensations and discounts
● Our office provides complimentary snacks and drinks; on Mondays, we serve breakfast.
● Team and office social events throughout the year.
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!
**As our company working language is English we’d like to see your CV in English please**