Customer Experience Advisor - Danish Market

Customer Support Newcastle upon Tyne, Tyne and Wear


Description

Position at LeoVegas UK

LeoVegas is where the lions play…and work! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award!

Let’s create the world's greatest iGaming experience!

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”.

LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.

Due to our continued growth, we’re now looking for a Customer Experience Advisor Danish Speaking to join our high performing team. 

On a day-to-day basis, working as a Customer Experience Advisor means having close contact with our valued customers via phone, email and live chat. Sometimes all at the same time, other times more focused. You will also build bridges internally, working closely with our Payments, Fraud, CRM and Tech teams - whatever it takes to make sure we have truly satisfied customers.  

“But I have never worked in customer service before” - We’ve got your back! We offer extensive training programmes to all new starters to give you the best possible start.  

“I don’t know the first thing about iGaming” - That’s okay, most people who join us don’t. We will teach you everything there is to know, but it helps if you have a curious mindset. 

Your areas of knowledge and expertise: 

LanguageSupporting the Danish speaking market means you need to be fluent in both writing and speaking in Danish 

Our company language is English. We have employees from over 50 nationalities working with us, so English is spoken in many accents so there’s no need to be self-conscious! 

Experience: You have worked in some type of customer facing role, maybe within customer support, but it could also be in a restaurant, café or store.  

The nature of our business is high paced, so we hope you enjoy working efficiently and can power through during challenging times.  

Flexibility: Customer Experience Advisors at LeoVegas work on a shift schedule that is set well in advance, but certain flexibility is necessary, 

Our Culture:

As our company working language is English so we'd like to see your CV in English please

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual  orientation.

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

Hybrid working:  

At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office on Mondays, and encourage a further day of office working with your team. 

Benefits  

  • A culture and working environment that will allow you reach your full potential; 
  • Hybrid working policy plus the opportunity to ‘Work From any eligible country” for 4 weeks in each year; 
  • 28 days holiday a year, plus (8) public and bank holidays in England;
  • Matched pension contributions up to 6% employee, 6% employer;
  • BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments; 
  • An unrivalled Family Leave Policy; 
  • An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (we’re feeders, sorry diets!);
  • Regular team and office socials during the day and after work; 
  • Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us! 

There’s more! Upon successful completion of your probation: 

  • Cycle to work scheme
  • £250 a year Health and Wellbeing allowance