Responsible Gaming Analyst - Dutch Speaking

Responsible Gaming Newcastle upon Tyne, Tyne and Wear


Description

Position at LeoVegas UK

LeoVegas is where the lions play…and work! One of the main benefits of joining LeoVegas is that we always value our pride as people first! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together.    

We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award!   

Let’s create the world's greatest iGaming experience.   

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”.   

LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments .A LeoVegas journey allows you to focus on your goals and responsibilities. We encourage you to be self-driven and give you the ability to self-organise your working days, so that you can deliver on your goals and get work done in your own way.   

Due to our continued growth, we’re now looking for a Responsible Gambling Analyst to join our high performing team.   

Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.   

As a Responsible Gaming Analyst you will:   
  • Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks and excluding customers
  • Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known gambling addicted accounts on our system
  • Investigate suspicious accounts with proper analysis and follow-up
  • Careful monitoring of responsible gaming reports containing customers who have been classified as low, medium-low, medium, medium-high or high risk profile
  • Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
  • Suggest improvements to existing policies and procedures
  • Specialize in the detection & prevention of problematic gambling behavior
  • Professional handling of all related customer queries escalated by the customer support and other departments
  • Follow up any previously escalated case, issues or customer queries proactively
  • Undertake necessary administration work, including dealing with customer correspondence (emails, chats and calls) and record-keeping
  • Other similar ad hoc work as set by the Manager from time to time
Your areas of knowledge and experience:   
  • Proficiency in Dutch is an essential requirement for the role.
  • Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company;
  • Ability to multitask and successfully operate in a fast paced, team environment;
  • Must adapt well to change and successfully adjust priorities as needed;
  • Excellent organizational and communication skills;
  • Meticulous, takes initiative and possesses good analytical skills;
  • Ability to meet deadlines on a day-to-day basis and have good time management;
  • Ability to work well with others and be a team-player;
  • Experience in an RG related role in iGaming industry would be an asset 

Our Culture:

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride -  regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation.    

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.   

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.   

Benefits  

  • A culture and working environment that will allow you reach your full potential;
  • Hybrid working policy plus the opportunity to ‘Work From any eligible country” for 4 weeks in each year;
  • 28 days holiday a year, plus (8) public and bank holidays in England;
  • Matched pension contributions up to 6% employee, 6% employer;
  • BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments;
  • An unrivalled Family Leave Policy;
  • An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (we’re feeders, sorry diets!);
  • Regular team and office socials during the day and after work;
  • Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us!
There’s more! Upon successful completion of your probation:   
  • £250 a year Health and Wellbeing allowance
  • Cycle to work scheme