AML Team Leader

Anti-Money Laundering Sliema, Malta


Description

Position at LeoVegas Mobile Gaming Group

Company Description

LeoVegas Group is a premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming. Our company passion is to be ‘King of Casino’. In 2017, the company passed the threshold for being classified as a unicorn, i.e., a startup valued at more than USD 1 billion and the company’s shares are now listed on the Nasdaq Stockholm. A large part of this success can be credited to an extreme product and technology focus, coupled with effective and data-driven marketing. Currently, there are 900+ employees in the LeoVegas Group worldwide, with 140+ of them being based at LeoVegas UK in Newcastle upon Tyne.

At LeoVegas UK we provide managed services for 9 brands targeted at the UK market, these offer Casino, Live Casino, Bingo or Sports Betting products to their customers. The most notable of these brands are LeoVegas, Pink Casino, Bet UK, 21.co.uk and Crown Bingo. 

Job Description

Main tasks and responsibilities:

  • Act as a constant point of reference for any queries or escalations made by the team.
  • Ensure that any escalations received from the Risk & Fraud team, Loyalty, Legal, Responsible Gambling and Support departments are optimally handled so as to ensure the best service to our customers.
  • Maintain, record and follow up on SOI requests that have been sent out to customers and compile EDD documents so as to ensure that the full review of accounts is conducted in compliance with any regulatory governing bodies and based on determined customer risk level
  • Oversee the correct application of the AML procedures relating to risk assessment and customer acceptance policy.
  • Independently determine suspicious behaviour and act according to agreed procedures with regards to account blocking, conducting full AML checks and flagging of high risk customers to management.
  • Escalate any suspicious behaviour via established processes to maintain a safe environment for our players.
  • Be an expert on all current first line routines, payment back offices, and coordinate the training of any new team members.
  • Coordinate with other Team Leaders to ensure all current policies are up to date, while implementing or suggesting new routines and processes according to the needs of the business at any given time.
  • Escalate any issues which may affect the daily operations of the team in a timely manner to relevant stakeholders.
  • Work closely with Quality Assurance Coordinator, conduct own quality checks, track and measure performance & SLAs of the team, identify areas for training/ improvement for agents within the team.
  • Carry out regular one-to-ones with team members to provide feedback on their performance.
  • Undertake necessary administration work, including dealing with customer correspondence and record-keeping.
  • Maintain oversight and assigning of daily operational tasks.
  • Assist the Operations Manager with scheduling, leave requests, sickness reporting and other operational duties.
  • Other similar ad hoc work as set by the Manager from time to time

Qualifications

General Requirements:

  • Ability to work closely with other departments internally.
  • Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company.
  • Liaise with Customer Services on a daily basis, to resolve customer queries.
  • Ability to work hours to suit the business needs, including evenings and weekends.

Essential Competencies:

  • Excellent organizational and communication skills.
  • Keen eye for detail
  • Meticulous, takes initiative and possesses good analytical skills.
  • Ability to meet deadlines on a day-to-day basis.
  • Ability to work well with others and be a team-player.
  • Good knowledge of Microsoft Office.