Customer Experience Advisor - Dutch Market

Customer Support Doetinchem, Netherlands


Description

Position at LeoVegas Group

LeoVegas is where the lions play…and work! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award!

Let’s create the world's greatest iGaming experience!

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”.

LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.

Due to our continued growth, we’re now looking for a Customer Experience Advisor to join our high performing team. 

On a day-to-day basis, working as a Customer Experience Advisor means having close contact with our valued customers via phone, email and live chat. Sometimes all at the same time, other times more focused. You will also build bridges internally, working closely with our Payments, Fraud, CRM and Tech teams - whatever it takes to make sure we have truly satisfied customers. 

“But I have never worked in customer service before” - We’ve got your back! We offer extensive training programmes to all new starters to give you the best possible start.  

“I don’t know the first thing about iGaming” - That’s okay, most people who join us don’t. We will teach you everything there is to know, but it helps if you have a curious mindset. 

Your areas of knowledge and expertise: 

Language: Supporting the Dutch market means you need to be fluent in both writing and speaking in Dutch.  

Our company language is English. We have employees from over 50 nationalities working with us, so English is spoken in many accents so there’s no need to be self-conscious! 

Experience: You have worked in some type of customer facing role, maybe within customer support, but it could also be in a restaurant, café or store.  

The nature of our business is high paced, so we hope you enjoy working efficiently and can power through during challenging times.  

Flexibility: Customer Experience Advisors at LeoVegas work on a shift schedule that is set well in advance, but certain flexibility is necessary, 

Our Culture:

**As our company working language is English so we’d like to see your CV in English please**

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation.

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

Hybrid Working:

At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office two days per week, and three days at home.


In order to be employed in this role, which entails night shift work, candidates must be medically certified as fit for night shift work following a risk assessment carried out by a qualified medical practitioner.
 

Compensation & Benefits: 

  • Competitive guaranteed salary
  • Frequently working from home is possible
  • 25 vacation days and 3 ATV days
  • An excellent pension scheme
  • Travel allowance
  • Work from home allowance
  • Flexible working hours
  • Company provided lunch
  • In-house gym and weekly CrossFit with a personal trainer