Customer Experience Advisor - Dutch Market

Customer Support Newcastle upon Tyne, Tyne and Wear


Position at LeoVegas UK

ABOUT THE ROLE            
LeoVegas are looking for dedicated, passionate, and customer focused individuals, who will be the first point of contact for our valued customers. Working as a Customer Experience advisor, means having close contact with our customers via phone, email and live chat. You will also work alongside our other teams including Payments, Fraud, Safe Gambling and CRM. This role is very fast paced, but we always ensure that our customers have a positive experience. LeoVegas will provide you with all the equipment including a laptop, to ensure we support you within the role!          
We want to be there for our customers, so this role is 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during the interview.             
Language: Supporting the Dutch market means you need to be fluent in both writing and speaking Dutch and English.

Our company language is English. We have employees from over 50 nationalities working with us, so English is spoken in many accents so there’s no need to be self-conscious!  
  • Clear and concise communication to our customers via live chat, email and phone.        
  • Listen to customer inquiries and resolve problems effectively whilst adhering to policies and procedures.        
  • Address customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.        
  • Resilience to work towards and exceed KPIS.         
  • Able to work as an individual, but also contribute to the wider team and our culture.        
  • Enthusiastic and self-motivated team player.        
  • Excellent oral and written communication.        
  • Strong organisational and time management skills.         
  • Previous experience in the gambling industry is desirable, but not essential as we are focused on providing a superior customer experience.          
WHO ARE WE?            
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.         
  • A culture and working environment that will allow you reach your full potential.  
  • Hybrid working policy plus the opportunity to ‘Work From any eligible country” for 4 weeks in each year.
  • 28 days holiday a year, plus (8) public and bank holidays in England.
  • Matched pension contributions up to 6% employee, 6% employer.
  • BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments.
  • An unrivalled Family Leave Policy.
  • An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (we’re feeders, sorry diets!)
  • Regular team and office socials during the day and after work.
  • Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us!
  • There’s more! Upon successful completion of your probation.
  • £250 a year Health and Wellbeing allowance.
  • Cycle to work scheme.
JOIN US!        
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!        
If you think you would be a good fit for the Leo pride - give us a roar!         
**As our company working language is English we’d like to see your CV in English please**