Manager of Customer Success (EMEA)

Customer Success Barcelona, Spain Req.Num.: 20317


Job Summary

Nutanix is building a world-class Customer Success and Renewals organization and we are looking for a Manager of Customer Success. This manager will be instrumental in building our EMEA team, and you will work with 65% of our customers across EMEA.

This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products. The ideal candidate is passionate about serving customers and has a proven track record of leading high-performance, metrics-driven teams.

About the team

Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives, who will focus on driving revenue growth from Mid Markets customers across all industry verticals and regions in EMEA.

The team has a unique vibe that comes from the constant creativity, innovation, and focus on how we can better serve our customers every time. 

Responsibilities

  • Build and lead the customer success team for EMEA by providing the vision and direction to implement and scale strategies and processes to deliver a ‘best in class customer experience while producing ongoing measurable results
  • Exceed key performance metrics and annual goals including product adoption, renewal rates, and renewal bookings
  • Hire, develop and retain a high-performing customer success team across all target customers within EMEA
  • Work on projects to automate touchpoints with customers to ensure we have the best efficiency on team resources.
  • Operate the team with focused and actionable metrics and KPIs Manage resource planning, conduct forecast meetings, and deliver regular performance and activity reports.
  • Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts

About you

  • Experience successfully leading and growing large customer success and/or account management teams. Able to lead with empathy and prioritises; team morale & individual career progression.
  • Experience in customer-facing roles such as Account Management, Customer Success, or Systems Engineering.
  • History of accurate forecasting and business reporting
  • Good understanding of SAAS technologies, particularly hyper-converged/Cloud Solutions.
  • Excellent written, verbal, presentation, and interpersonal communication skills
  • Fluent in English and ideally another European language. 

Benefits

  • Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).
  • Lead a world-class team across EMEA on a diverse range of customers in all market segments.
  • New business segmentation, be given the opportunity to “build” an important function in our EMEA Customer Success Team.
  • Nice additional benefits (stock plan options, health insurance, pension, vacation, etc.)
  • New Barcelona beachside office, with hybrid and flexible work options. As a manager help us build the EMEA sales academy.
  • Fortune 100 top best businesses to work for & 4.1 ratings on Glassdoor.

Does this sound like you? Let’s talk.

About us

Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique. 

We are humbled to be recognized as one of Bloomberg’s Top 50 Companies to Watch in 2020 and one of the Fortune 100 Best Companies to Work For® 2020

We’re growing fast and disrupting the computing industry. Join us and make your mark.

About our business

Nutanix is a global leader in cloud software and a pioneer in hyper-converged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected]

 

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Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.