Senior Resource Management Office Lead

Customer Success Bangalore, India Req.Num.: 26148

Hungry, Humble, Honest, with Heart. 


The Opportunity 
This role will collaborate with services management, technical delivery teams, external partners, and project managers to ensure services projects are adequately sourced (or outsourced) and staffed. This role is critical in ensuring that consultants, project managers, and all necessary resources (including outsourced partners) are fully utilized rationally and equitably. In the position, the person will ensure that management has a consistent and clear view of resource allocations. Consultants are assigned in a way that maximizes utilization, minimizes travel, and provides a balanced workload.  


Customer Success at Nutanix 
The Nutanix Resource Management Office team strongly influences the success of each Nutanix service delivery for its customers. The RMO function ensures success by engaging with Theater Leads, SDL’s, and PM’s to receive resource requests, then leads the delivery process by being accountable for resource selections, internal/external resource decisions, and creates PO’s and approves invoices. The right candidate will be a self-starter, has previous experience working with international teams, and is willing to go the extra mile to meet client satisfaction and project success. 


Your Role 
The Sr. RMO Lead will have both an elevated tactical and strategic role within their region by communicating, influencing, and positioning the RMO as a respected driver of project profitability and strong contributor to client satisfaction. This individual is expected to excel at most functions and be competent in all functions of the RMO. This individual will be a key contributor to continuously improving resource management processes and functions, and will ensure that planning, management, and allocation of company and external resources are optimized. This role will regularly receive delegation responsibilities from the Global RMO Lead, and may move into a management role in the region if there are multiple resource coordinators. 
Additional responsibilities include: 
  • Act as a mentor to global team members within the RMO when called upon.
  • Review resource data (open requests, existing allocations, availability, and forecast overviews) and identifies any discrepancies prior to weekly update distribution.
  • Has regional responsibility for approving any reports that are released to stakeholders.
    Region leader in discussing changes or improvements between the RMO and key stakeholders. 
  • Takes information to the next level for review.
  • Can effectively handle objections from stakeholders and resolve issues and is expected to resolve most issues without escalation.
  • Has a keen understanding of when to escalate issues to the RMO Global Lead.
  • Implement solutions (as approved by the Global RMO Lead) for workload balancing, prioritization, and integration of resources into multiple projects in order to maintain optimal utilization of resources.
  • Leads regional conversations or meetings with confidence and clarity.
  • Provides solutions to workload balancing, prioritization, and integration of resources into multiple projects in order to maintain optimal utilization of resources.


What You Will Bring 
  • A minimum of two years of experience as an RMO Lead (or equivalent) with a mastery of core responsibilities along with specific training and experience.
  • A demonstratable take-charge attitude with a humble and honest approach
  • Great communication skills that enable trust in building excellent relationships.
  • Proven experience successfully implementing change in a cross-matrix environment
  • Intermediate to expert level of specific resource automation systems like Net-Suite and Kantata


About the Team 
About Your Manager: 
Name - David Cochran 
Title - Global Resource Management Office (RMO) Leader. 
Background - David Cochran is a certified Resource Management Professional (RMCP) and a certified Scrum Master (CSM) with three decades of experience optimizing workforce effectiveness. He has played key roles in establishing RMOs for companies like Iron Mountain and Raytheon Technologies. 
What The Team Says: 
Team Dynamic - Our global team of five values transparency and open communication. We work together to select the best resources for each new opportunity. 
Manager Relationship - David is involved in addressing concerns and resolving challenges, without micromanaging our success. He empowers us to excel as a team. 
How We Work: 
Work Environment - We operate in a hybrid work environment, offering flexibility for team members to collaborate both in-person and remotely. 


Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.