Staff Resident Engineer (Virtualization)

Customer Success Pune, India Req.Num.: 25628


Hungry, Humble, Honest, with Heart.

The Opportunity

Nutanix is the global leader for Hyper-Converged Infrastructure solutions, and we are seeking to expand our team. We are looking for a Resident Consultant to deliver services to our strategic global customers. These services will be provided remotely from our Pune, India Office.  Considering the client's business requirements, this role may require you to work in different time zones, including the night shift.  Nutanix supports Hybrid work mode.

Nutanix is an equal-opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success at Nutanix

Nutanix Customer Success provides trusted resources that possess a wide range of industry experience to customers around the world. Nutanix Resident Consultants mainly focus on customer-specified outcomes and provide technical leadership, advice around standard methodologies, and an expert viewpoint on the customer's needs.

Your Role

  • Assess current usage of Nutanix products (core and portfolio) and drive consumption and adoption.
  • Implement Nutanix best practices architecture guidelines and demonstrate engineering problem-solving skills
  • Improved customer experience by effective administration and support of customer's existing Nutanix environment, covering -
    • Installation and configuration of Nutanix core products
    • Upgrades and patching
    • Migrations across various platforms and hypervisors
    • Proactively monitoring alerts and their remediation
    • Troubleshooting performance and availability issues
    • Capacity planning & reporting
    • VM lifecycle Management (creation, deletion, cloning, snapshot etc.)
    • Collaborate with Nutanix support for advanced troubleshooting
    • Plan, implement and execute DR drills
    • Leverage Nutanix products and features to automate administrative tasks
  • Guide and train the Client team on Nutanix Administration
  • Collaborates with the Nutanix Sales Team in identifying and communicating new opportunities as well as ongoing customer status and reporting.
  • Keep the customer well-informed by providing status reporting on projects, updates to software and any ancillary documentation.
  • Learn and support clients on various Nutanix portfolio products

What You Will Bring

  • Sound experience of 10+ years in system administration and virtualization technologies
  • Excellent knowledge of Nutanix AOS/AHV and/or Hyper-V / VMware ESXi or other converged or hyperconverged platforms.
  • Able to independently analyze and diagnose highly complex problems across different platforms.
  • Customer-centric approach, excellent communication skills
  • High level of comfort performing whiteboarding sessions, group presentations and other customer-centric documentation.

Preferred Skills

  • VMware certification such as VCP or VCAP.
  • Nutanix NCP-certified
  • Migration of workload, both P2V and V2V.
  • Understanding of storage technologies and data protection technologies like replication, snapshots, backup, restore, etc.
  • Exposure to Automation and scripting is preferred. Python/PowerShell scripting to automate tasks (Desirable)
  • Supported global customers in various time zones (Desirable)

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Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.