Key Account Manager Sportsbook

Retention Sliema, Malta


Position at LeoVegas Mobile Gaming Group

Company Information 

LeoVegas is where the lions play...and work! A fun, agile and fast paced environment connecting 1000+ employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We're culture focused, so if you're an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award! 

Let's create the world's greatest iGaming experience!

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”. 

LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.

Due to our continued growth, we're now looking for a Key Account Manager Sportsbook to join our high performing team.

As the Key Account Manager Sportsbook you will be:

  • Implement the Sports VIP strategy within the company, working closely with the Sports marketing team
  • Maximize return on investment while keeping in line with compliance requirements at all times
  • Responsible for Sports VIP base growth focusing on new players retention and reactivation
  • Develop an understanding on how to increase the growth of Sport VIP action using both internal and 3rd part segmentation
  • Closely monitor bonus cost and profit/loss on the Sports VIP segment across market
  • Responsible for monitoring allocated budgets and that Sport is given the right attention
  • Representing the KAM department in the CRM planning process together with relevant KAM
  • Feed into the VIP event planning process for Sports events to ensure that they are as relevant as possible
  • Identify new opportunities related to maximize the Sports VIP player base retention
  • Helping KAM maintain relationships with key players to ensure the highest level of retention through knowledge of customers, player behaviors, interests and dislikes when it comes to Sport
  • Ensure that all tasks executed respect the company’s compliance processes
  • Work closely with many internal teams and managers but be the main link between the Sport and KAM team
  • Responsible for being the go-to-guy in day to day queries, requests and complaints related to Sport and ensuring that right and relevant answers given to Sport VIP
  • Mentor and support KAM staff in day-to-day tasks and queries related to sports where needed.

Our perfect Candidate has:

  • You have previous experience working with High Value Sports players in the Igaming industry
  • You are passionate and have a vast understanding of Sports.
  • You are positive, creative, data & results-driven and have a curious mind.
  • Strong analytical and investigation skills.
  • You are a team player, willing to share your knowledge and learn from your colleagues while enjoying a dynamic and creative environment – Whilst also capable of working independently.
  • A personality that is always willing to give our players the best possible service.
  • Excellent planning and time organization skills and of course - superb attention to detail.

Our Culture

As our company working language is English so we'd like to see your CV in English please

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, martial or civil partnership status, political beliefs and sexual  orientation. 

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this. 

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so. 

Hybrid Working

At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office two days per week, and three days at home. 

Compensation & Benefits

  • Competitive salary based on your experience.
  • Well-being allowance to support your active lifestyle.
  • Private health insurance to keep our Team Leo healthy and happy.
  • Personal development plan to help you reach your goals and ambitions.
  • Monthly lunch allowance to feed our hungry lions (sorry diets! We're feeders).
  • Employee assistance program to help and guide you in challenging moments.
  • Roaring discounts all over Malta island for you to explore.
  • Team activities and events to have some well deserved break and a bit of fun!

If you are not based in Malta we will also provide you with a relocation package, which includes 3-weeks accommodation and flight.