IT Service Desk Analyst

Information Technology Chennai, India


Description

Position at Logitech

The Role 

Logitech is looking for an IT Service Support Specialist to provide IT support and  training to our end-users around the globe. 

The role will require a service-oriented mindset as well as creativity in solving issues. 

We are looking for someone open and flexible, a great communicator who also likes to  participate in projects and enjoys challenges. 

The IT Services Team is a global team supporting our end users  & IT equipment in collaboration with other departments in all Logitech sites. 

Your Contribution

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just  Do. These are the behaviors you’ll need for success at Logitech. In this role you will: 

  • Provide exceptional 24x7  IT support, guidance, and training to employees across the globe  for various IT devices, applications or processes. 

  • Troubleshoot hardware,software,network and peripherals issues remotely.

  • Create and manage user accounts in various enterprise applications as well as license assignments.

  • Project support - Work with our internal IT Teams , include tracking and responding to various action items, document preparation, technical editing, filing, event planning and scheduling

  • Participate in product testing with business groups. 

  • Seek, Suggest, Evaluate, and implement process and Technology  improvements.

  • Create and maintain knowledge base articles which helps end users and internal teams.

  • Escalate complex issues and outages to the concerned person/team.

  • Rotational shifts including night shifts and weekend working with two days off, working in three different time zones with your colleagues.

Key Qualifications 

 For consideration, you must bring the following minimum skills and behaviors to our  team: 

  • Two to three years of experience in IT Helpdesk provide technical support to clients experiencing computer hardware and software issues and respond to queries, isolate problems, troubleshoot issues, and implement solutions.  

  • Great communication skills, comfortable working with various stakeholders.

  • Ability to work independently within a remote team.

  • In addition, preferable skills and behaviors include: 

    •  Knowledge of MDM Tools like Intune, Kandji, ServiceNow or similar.

    • Windows 10/11 and MacOS Troubleshooting skills.

    • Proficiency in Google Apps and Office 365.

    • Knowledge of Patch Management.

    • Project support / Design Thinking skills.

    • Oracle user account administration.

Education

  • Bachelor's degree; or equivalent combination of education and experience.

  • Preferably BE/BTech, BSc computer science or any IT related degree.     

  • Additional Microsoft certifications are a plus. 

Language

  • Fluent in English. 

Logitech is the sweet spot for people who are passionate about products, making a mark,  and having fun doing it. As a company, we’re small and flexible enough for every person  to take initiative and make things happen. But we’re big enough in our portfolio, and  reach for those actions to have a global impact. That’s a pretty sweet spot to be in and  we’re always striving to keep it that way. 

“All qualified applicants will receive consideration for employment without regard to  race, Age, sex, color, religion, sexual orientation, gender identity, national origin,  protected veteran status, or on the basis of disability.” If you require an accommodation  to complete any part of the application process, or are limited in the ability or unable to  access or use this online application process and need an alternative method for  applying, you may contact us at +1 (510)713- 4866 for assistance. 

If you require an accommodation to complete any part of the application process, or are  limited in the ability or unable to access or use this online application process and need  an alternative method for applying, you may contact us at +1 (510)713- 4866 for  assistance. 

#LRS1