Business Analyst / PM - Digital Platforms
The Business Analyst / Project Manager will work as part of the Digital Platforms CRM IT team to support and enhance the Zendesk and Salesforce implementations for Logitech Customer Experience, B2B & Services groups. This is a remote work-from-home position within Canada.
Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:
Collaborate across cross-functional teams to drive actions and build consensus and ensure projects are completed on time, with acceptance criteria and quality maintained.
Identify, develop, and implement process improvements for systems supporting IT business partners.
Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute future releases
Document project management plans, scope, timelines, risk/issues, action logs, status updates, and more
Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required
Coordinate user acceptance testing efforts as needed
Develop and maintain detailed knowledge of business’s current technology and infrastructure from a functional perspective
Documenting business processes, implementation outcomes and general system configuration for both business and system maintenance and understanding
Be on of the first points of contact for user support and problem solving
For consideration, you must bring the following minimum skills and behaviors to our team:
8+ years experience working in the IT industry, implementing enterprise-wide CRM applications on schedule and within budget
4+ years direct responsibility of managing project teams, budget and schedule
PMI / PMP / CAPM Certification a plus
Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges
Ability to work in a fast-paced setting and prioritize among competing tasks and assignments
Must be a self-starter, with the ability to work independently without constant supervision and micromanagement
Must be able to work flexible hours to collaborate with a diversely distributed global IT and business team members
Excellent analytical, organizational and problem-solving skills
Excellent written and oral communication skills
Strong customer service mentality while being curious, methodical, analytical, and logical.
In addition, preferable skills and behaviors include:
Working experience and Knowledge of Zendesk Support CRM & Help Center
Salesforce.com Admin certification. Salesforce Sales/Service Cloud certification is a plus.
Bachelor’s degree in Computer Science, IT or Information Systems or equivalent related degree
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at + 1-510-713-4866 for assistance.