Streamlabs Streamer Success- Technical Support Specialist I [Remote]

Customer Support Group Newark, California Offsite US, California


Description

Position at Streamlabs

The Role:

The Technical Support Specialist is responsible for ensuring a seamless streaming experience for Streamlabs users by providing troubleshooting guidance and technical assistance.

Your Contribution:

Move fast.  Speak up. Decide and own.  Drive change. Exceed customer needs.  These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:

  • Complete support inquires across various platforms, giving personalized and relevant assistance to users

  • Provide technical assistance to users

  • Complete QA testing and provide product feedback

  • Flag key user issues to SL org engineering/QA teams in a timely manner to troubleshoot and improve products

  • Maintain current knowledge of all products and services

  • Relevant KPIs: customer satisfaction, time to first response, ticket response volume

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • Minimum 2 years employment experience in a customer facing role

  • Technical knowledge - proficient at troubleshooting software and familiarity with Windows.

  • Demonstrated communication skills

  • Empathy for our users and desire to go above and beyond

  • Streaming experience - experience with Streamlabs tools and software

  • Experience with streamers- moderation or community involvement

  • Self-starter with a positive attitude

  • Must be willing to work nights and weekends (US time) and be flexible on scheduling 

In addition, preferable skills and behaviors include:

  • Advanced skills with Streamlabs OBS 

  • 1 year streaming experience

  • 5 years of employment experience

Education:

  • High school diploma

Remote OK

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at + 1-510-713-4866 for assistance.

#LI-JM21