Streamlabs Streamer Success- Technical Support Specialist I [Remote]
The Technical Support Specialist is responsible for ensuring a seamless streaming experience for Streamlabs users by providing troubleshooting guidance and technical assistance.
Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:
Complete support inquires across various platforms, giving personalized and relevant assistance to users
Provide technical assistance to users
Complete QA testing and provide product feedback
Flag key user issues to SL org engineering/QA teams in a timely manner to troubleshoot and improve products
Maintain current knowledge of all products and services
Relevant KPIs: customer satisfaction, time to first response, ticket response volume
For consideration, you must bring the following minimum skills and behaviors to our team:
Minimum 2 years employment experience in a customer facing role
Technical knowledge - proficient at troubleshooting software and familiarity with Windows.
Demonstrated communication skills
Empathy for our users and desire to go above and beyond
Streaming experience - experience with Streamlabs tools and software
Experience with streamers- moderation or community involvement
Self-starter with a positive attitude
Must be willing to work nights and weekends (US time) and be flexible on scheduling
In addition, preferable skills and behaviors include:
Advanced skills with Streamlabs OBS
1 year streaming experience
5 years of employment experience
High school diploma
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at + 1-510-713-4866 for assistance.