Customer Supply Chain Manager Greater China

Supply Chain Shanghai, China


Description

The Role:

The Greater China Customer Supply Chain (GCN-CSC) is seeking for a highly calibrated Customer Supply Chain Manager to join the team. Partnering up with Global Supply Chain functions, driving end-to-end Supply Chain process improvements to enhance customer experience.

The Customer Supply Chain professional will be the subject matter expert, with customer centric mindset, to offer Supply Chain solutions to internal and external customers by taking up all online and offline systematic operational processes, identify modification, improvement & simplification opportunities. Coordinate seamlessly with the Commercial organizations, using data analytics and key performance measures, to gain understanding and drive for business performance across Greater China.  

As a key member of the team, the objective is to enable Customer Supply Chain to continue delivering the highest customer service level to both internal and external customers by driving a continuous improvement and sharing best practices culture across Greater China. Participate in Continuous Improvement Programs development and implementation with data driven results. Be a Subject Matter Expert of end-to-end Supply Chain, translating business needs to Supply Chain solutions, while streamlining operational processes across the region.

The Key Success Factor:

The Customer Supply Chain Manager must have a strong will in customer service approach. It is key to build strong collaborative relationships with major key stakeholders. Always seeking for improvement opportunities, bringing an effective and simple way to the business. Proactively identify business challenges, develop solutions and execute, and practice data driven decision making processes.   

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Logitech.

Job Description:

  • Take ownership of the end-to-end Supply Chain operational processes, from supply optimization until order completion with customer delivery. Drive regional standardization and simplification of these processes, while keeping consistency in communication with business stakeholders;
  • Balance demand forecast with supply availability, maximizing business benefits for the company, while delivering promises to customers;
  • Take lead and host the Greater China S&OE process;
  • Be knowledgeable and specialize in product key categories and its market dynamics for the region, in order to evaluate operational risks and/or opportunities with support of data performances and maintain overall operational health;
  • Be a business partner to Greater China Customer Supply Chain major stakeholders, ie. Sales & Marketing, Finance, Information Technology, etc, to align on business priorities;
  • Be involve in cross regional and/or global projects, supporting the alignment within Customer Supply Chain, Global Supply Chain and other business stakeholders;
  • Form close collaboration with the Global Supply Chain functions to ensure alignment and support of the overall strategy of the company;
  • Extend, promote and embrace the continuous improvement and Best Practices culture in the Greater China Customer Supply Chain operations;

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviours to our team:

  • 7 - 10 years’ experience in supply chain management, preferably experienced in the consumer electronics or FMCG industries in international business environments;
  • Proven exceptional Project Management and implementation/executional skills;
  • Proven ability to translate business needs to an end-to-end Supply Chain solutions;
  • Strong data driven mindset and data analytics skills utilizing tools, ie Excel and/or Tableau;
  • Experienced in ERP with its integrated systems, ie. Oracle, Kinaxis, etc;
  • Exceptional communication, influential and stakeholder management skills, able to build strong & collaborative relationships with internal & external customers;
  • Must be proficient in reading, writing in English and any additional languages is a plus;
  • Ability to  multitask and prioritize between projects while keeping outstanding attention to details;
  • Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative

 In addition, preferable skills and behaviours include:

  • Excellent customer service mindset
  • Good communications skills and judgement
  • Growth mindset

Education:

  • Bachelor's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.   

 “All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

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