Service Contract Management Lead

Customer Support Group Cork, Ireland


Description

Position at Logitech

 

The Role:

The Lead of Service Contract Management will own the delivery and development of operational processes enabling a consistent and seamless access to Logitech paid Services to global business customers in our Video Conferencing business line. Managing a team of specialists and working closely with a range of functions including distribution partners, customer support and various IT groups, this role offers a great deal of experience and exposure to the successful candidate. 

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate and Challenge. Decide and just Do.  Respect Equality & the Environment. These are the behaviors you’ll need for success at Logitech. In this role you will:

  • Deliver reliable and scalable contract management for Logitech paid services

  • Lead, through your expertise in the field, a nimble and highly-motivated team while also being a doer and running your own projects

  • Drive operational efficiencies, interfacing with various internal and external stakeholders 

  • Expand team’s scope to support Logitech’s growth and ambition in services 


Key Qualifications

For consideration, you must bring the following minimum skills and behaviors to our team:

  • Demonstrated ability to lead and inspire a service team in a fast evolving organisation

  • 5+ years expertise in service contract management in the IT services industry such as license management of cloud service, support delivery, partner management for maintenance service or similar

  • Proficiency with SalesForce contract and CRM management

  • Experience working with distribution and reseller channel

  • Good communication and collaborative skills, comfortable working across geographies

  • Fluent in spoken and written English


Education:

  • Graduate Degree ideally in Business Analysis, BIS, IT, Computer Science or analytical field

The role can range from 100% to 80% as we are committed to workforce diversity and wish to give opportunity and option to candidates' preferred choices.  


 

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.


 “All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”
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