IT Service Support Specialist (Contractor)

Information Technology Hsinchu, Taiwan


Description

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:

  • Provide IT Service support, guidance and training to end-users for various IT devices, applications or processes.

  • Troubleshoot hardware and software issues locally as well as remotely.

  • Support all IT onboarding activities for end-users

  • Engage in discovery of new IT business tools, to support our business users as well as our  internal IT Team.

  • Work with our internal IT Teams on system testing, integration and maintenance.

  • Participate in product testing with business groups.

  • Seek, Suggest, Evaluate and implement process and Technology improvements.

  • Create and update IT documentation as appropriate.

  • Ability to work independently within a diverse global team

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • Around one year of experience providing end-user desktop support

  • Good Windows 10 and MacOS Troubleshooting skills

  • Knowledge in Google Apps and O365/M365

  • Good communication skills, comfortable working with various stakeholders

  • Knowledge in hardware install, cabling and troubleshooting 

  • Good troubleshooting skills, bug finding, and resolution

  • Very Good customer service skills

  • Great Team player

  • Basic English communication skill.


 

In addition, preferable skills and behaviors include:

  • Experience in Imagining or Asset Management tools

  • Basic knowledge of printer/peripheral device troubleshooting.

 

Education:

  • two-year college or technical school; or equivalent combination of education and experience.

  • Bachelor's degree; or equivalent combination of education and experience.