Tier 1 Customer Support Representative (German)

Customer Support Group Cork, Ireland


Description

Position at Logitech

The Role:

We are looking for a Customer Support Engineer who will be responsible for enthusiastically resolving technical support  issues. (mostly AV hardware and Software). The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other products.

Successful candidates will have a minimum of 1 year AV technical support experience or equivalent with a strong customer support ethic. 

  • Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members.

  • Work with other Support Engineers to address technical issues.. 

  • Provide feedback about trends and new issues and be the voice of the customer.

  • Deliver a consistent customer experience.

  • Be Compassionate, Respectful and Honest 

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • Knowledge  of the following technologies: Personal Computers, Mobile devices, and Video Conferencing a plus.

  • Excellent communications both verbal, oral and interpersonal skills

  • Experience with Google Drive and Google Suites 

  • Experience with both Windows and Mac operating Systems

  • Knowledge of computer networking a plus

  • Familiarity with Android-based and IOS devices 

  • Customer service skills 

  • Ability to quickly learn and troubleshoot new technologies

  • Ability to speak fluent in German/English 

Education:

  • High school diploma/College

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

 “All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”  

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 510-713- 4866 for assistance.

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