Responsible Gaming Analyst

Responsible Gaming Sliema, Malta


Description

Position at LeoVegas Mobile Gaming Group

Company Description

LeoVegas’ passion is “King of Casino”. LeoVegas is Sweden’s premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming. In 2017 the company passed the threshold for being classified as a unicorn, i.e., a start-up valued at more than USD 1 billion. A large part of this success can be credited to an extreme product and technology focus coupled with effective and data-driven marketing. Technology development is conducted in Sweden, while operations are based in Malta. LeoVegas offers casino, live casino and sports betting. We operate global and scalable brands including LeoVegas & Royal Panda, as well as several UK facing brands such as Pink Casino & Bet UK. The company’s shares are listed on Nasdaq Stockholm. For more information, please visit www.leovegasgroup.com

Job Description

What will you do throughout the week?

  • Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks and excluding customers
  • Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known gambling addicted and underage accounts on our system
  • Investigate suspicious accounts (internal & external) with proper analysis and follow-up
  • Careful monitoring of responsible gaming sheet, containing customers who have been classified as low, medium or high risk profile
  • Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
  • Suggest improvements to existing policies and procedures
  • Specialise in the detection & prevention underage and gambling addicted activity
  • Professional handling of all related customer queries escalated by the support department
  • Process and record outgoing customer refunds, in a timely and error-free manner according to set procedures
  • Follow up any previously escalated case, issues or customer queries proactively
  • Undertake necessary administration work, including dealing with customer correspondence and record-keeping
  • Other similar ad hoc work as set by the Manager from time to time

Qualifications

What qualities you should have for this role?


At LeoVegas we are always looking for people who possess a can-do attitude and are team players, especially in this role, where you would be required to liaise with Customer Services on a daily basis, to resolve customer queries - this is what makes us Team Leo;

For you to perform at your best, you should have advanced knowledge of Microsoft office applications; 

If you describe yourself as organized, naturally inquisitive, analytical and interested in developing regulatory and compliance knowledge - this may be the role for you;

Here at LeoVegas we want to see people improve and grow, so you should be willing to learn, learn and learn; 

Last but not least, in this role you will need to pay extra attention to details, adapt to change, adjust priorities and perform well under pressure almost on a day-to-day basis - sounds like a piece of cake? Then you're in the right place!

Additional information

Working hours

Shifts - rotating basis (5 days on/2 off; 8 am - 5 pm; 1 pm - 10 pm)

Salary & Benefits
•    Competitive guaranteed salary.
•    Gym allowance to support your active lifestyle. 
•    Health insurance to keep our Team Leo healthy and happy.
•    Roaring discounts all over Malta island for you to explore. 
And much more!