Responsible Gaming Analyst
Description
LeoVegas is where the lions play…and work! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award!
Let’s create the world's greatest iGaming experience!
LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”.
LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.
Due to our continued growth, we’re now looking for a Responsible Gaming Analyst to join our high performing team.
As a Responsible Gaming Analyst you will:
- Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks and excluding customers
- Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known gambling addicted accounts on our system
- Investigate suspicious accounts with proper analysis and follow-up
- Careful monitoring of responsible gaming reports containing customers who have been classified as low, medium-low, medium, medium-high or high risk profile
- Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
- Suggest improvements to existing policies and procedures
- Specialize in the detection & prevention of problematic gambling behavior
- Professional handling of all related customer queries escalated by the customer support and other departments
- Follow up any previously escalated case, issues or customer queries proactively
- Undertake necessary administration work, including dealing with customer correspondence (emails, chats and calls) and record-keeping
- Other similar ad hoc work as set by the Manager from time to time
Your areas of knowledge and experience:
- Proficiency in Dutch, German, Swedish, Spanish or Danish language is an essential requirement for the role.
- Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company;
- Ability to multitask and successfully operate in a fast paced, team environment;
- Must adapt well to change and successfully adjust priorities as needed;
- Excellent organizational and communication skills;
- Meticulous, takes initiative and possesses good analytical skills;
- Ability to meet deadlines on a day-to-day basis and have good time management;
- Ability to work well with others and be a team-player;
- Experience in an RG related role in iGaming industry would be an asset
Our Culture:
**As our company working language is English so we’d like to see your CV in English please**
At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation.
We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.
By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.
Hybrid Working:
At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office two days per week, and three days at home.
Working hours: Shifts - rotating basis (5 days on/2 off; 8 am - 5 pm; 1 pm - 10 pm)
Compensation & Benefits:
- Competitive salary based on your experience
- Well-being allowance to support your active lifestyle.
- Work from anywhere in the world for up to 4 weeks per year
- Private health insurance to keep our Team Leo healthy and happy.
- Personal development plan to help you reach your goals and ambitions.
- Employee assistance program to help and guide you in challenging moments.
- Roaring discounts all over Malta island for you to explore.
- Team activities and events to have some well deserved break and a bit of fun!
- If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accommodation and flight.