Tyler Technologies Careers

Description

Join our Engineering team as an Infrastructure Engineer in delivering solutions that will help Tyler Technologies Data & Insights Solutions users to reach data-informed decisions to make their communities safer, cleaner, and more transparent and responsive to their residents. In this important role, you will work with software and infrastructure engineers to scale, support, and ensure the reliability of our platform. This will ensure that Data & Insights solutions reach users’ hands sooner, more securely, and poised to stand as we accommodate ever-increasing demand on our platform. This role presents an opportunity to work with an innovative team while having a significant impact on envisioning and delivering Data & Insights solutions' modernized capabilities.  

Responsibilities 

• Build and manage cloud-based infrastructure via infrastructure as code  
• Monitor and optimize performance, availability, and scalability of our platform 
• Troubleshoot and resolve production issues and ensure system stability 
• Automate routine tasks and processes to increase efficiency and reduce human error 
• Participate in on-call rotations to provide 24/7 support for the platform. 
• Collaborate with development teams to ensure the reliability and scalability of new features. 
• Assist in capacity planning and resource optimization within the AWS environment. 
• Learn and adopt new technologies and best practices to improve system reliability. 

Qualifications 

• Bachelor's degree in computer science or a related field or equivalent practical experience 
• Minimum 1-3 years' experience in an infrastructure, cloud, or adjacent engineering role 
• Strong understanding of cloud computing concepts, with a focus on AWS services (EC2, S3, RDS, etc.) 
• Experience with infrastructure as code tools like Terraform 
• Comfort with various flavors of Linux, the command line, and common networking concepts 
• Programming skills in scripting languages like Python, Ruby, or Bash 
• Knowledge of configuration management tools like Ansible, Chef, or Puppet 
• Experience with DevOps practices and tools (CI/CD pipelines, version control) 
• Knowledge of networking and security best practices 
• Heavy exposure to working with containerized workloads and container orchestration 
• Excellent written and verbal communication skills and problem-solving skills 
• Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements. 

• Certification with a major cloud provider or other equivalent specialty 
• Prior experience working in an Agile/Scrum development environment 
• Understanding of database technologies and SQL 
• Exposure to performance optimization techniques 
• Experience with monitoring and logging tools (e.g., CloudWatch, Prometheus, Grafana) 
• Interest in learning and applying new technologies 
• Experience working within a compliance-driven environment (e.g., FedRAMP, SOC-2)