Product Analyst
Description
The Product Analyst is responsible for researching specific problems that we are trying to solve for the municipal justice industry and communicating those problems - along with requirements and constraints - to our software engineering team so that we can create effective solutions. This person serves as a subject matter expert for those solutions, guiding new features through development and acceptance and supporting the delivery to our customers through documentation and demonstration.
Responsibilities:
The Product Analyst will be involved in every stage of the product management lifecycle described below, spending most of their time in the Design and Deliver phases:
Research market problems
- Conduct onsite and virtual visits to client sites
- Conduct interviews with clients and prospects
- Attend industry conferences and user gatherings
- Research competing products and organizations
Prioritize problems to solve
- Evaluate incoming requests, requirements, and suggestions
- Maintain a backlog of planned development work
- Organize releases of product features
- Validate priorities and plans with stakeholders
Design solutions to problems
- Communicate requirements as epics and stories
- Consult with designers on mockups and prototypes
- Consult with engineers on technical solutions
- Validate designs and requirements with stakeholders
Deliver solutions to the market
- Guide development and testing of new features
- Document features and functionality for future reference
- Demonstrate and train features for stakeholders
- Validate features with early adopter clients
Drive adoption of solutions
- Measure adoption and usage in the target market
- Assist in sales demonstrations, webinars, and proposals
- Advocate through marketing campaigns and community messaging
- Participate in Tyler conferences and events
Qualifications:
- Bachelor's degree, preferably in CIS, MIS, or a related technical field
- Experience working with local government, preferably in the justice system and ideally in a municipal court
- Experience working in a customer-facing role, preferably in gathering requirements for software development
- Understanding of the software development life cycle, especially agile methodologies
- Understanding of software design principles, especially user centered design
- Understanding of software programming concepts, especially cloud technologies
- Proficiency communicating in written, verbal, and presentation form
- Ability to travel to client sites, conferences, and Tyler offices, as needed