Tyler Technologies Careers

Description

Responsibilities

• Leadership & Team Coordination: Lead a team of support professionals to provide exceptional service to clients using the School ERP Pro Suite. Ensure that team members have the resources and guidance needed to resolve complex client issues.
• Client Relationship Management: Proactively communicate with clients to understand their needs, assess issues, and track the status of ongoing cases. Conduct regular check-ins (weekly, bi-weekly, or monthly) to ensure clients’ needs are met and issues are addressed promptly.
• Cross-Functional Collaboration: Coordinate with various departments, including Sales, Development, Product, and Implementation, to resolve client issues and provide comprehensive solutions. Act as the key point of contact for cross-functional communication to ensure timely resolution of problems.
• Problem Solving & Decision Making: Demonstrate strong decision-making skills by quickly analyzing and addressing client concerns, providing solutions, and maintaining a calm and composed demeanor in high-pressure situations.
• Operational Efficiency & Best Practices: Document and advise clients on best practices for operational success, helping them to maximize the value of their ERP solution. Continuously evaluate and improve internal processes to ensure optimal client experience.
• Product Knowledge & Roadmap Alignment: Stay up-to-date with the product roadmap and align team efforts with product owners to ensure client feedback and needs are communicated and addressed in product development cycles.
• Client Success Initiatives: Lead initiatives designed to improve client satisfaction, retention, and overall success. Ensure that team members engage with clients proactively and professionally.
• Team Development & Coaching: Provide leadership, mentorship, and training to support professionals, fostering a high-performing and collaborative team culture.
• Represent Tyler Technologies: Serve as an ambassador for Tyler Technologies, upholding the company’s values and fostering strong relationships with both internal teams and external clients.

Qualifications

• Education: Bachelor’s degree (BS/BA) in a related field or equivalent work experience.
• Experience: 2-4 years of experience in customer service or client success, with a demonstrated ability to manage teams and handle complex client issues.
• Leadership Skills: Strong leadership abilities, with a track record of managing, motivating, and developing teams to achieve goals.
• Client-Centric: Exceptional interpersonal skills, with the ability to build strong, lasting relationships with clients and internal stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to make decisions quickly and effectively under pressure.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical audiences.
• Organizational Skills: Superior planning, organizational, and time management skills, with a strong ability to handle multiple initiatives simultaneously.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with ERP systems or other enterprise software is a plus.
• Self-Motivated & Results-Oriented: Ability to work independently, take initiative, and drive outcomes with minimal supervision
• Experience with Tyler Technologies' School ERP Pro product or other similar software product is a plus
• Familiarity with project management tools or customer support systems.
• Knowledge of the public sector, specifically schools or government entities, is a plus.