Technical Support
Lubbock,
Texas
Billings,
Montana
Description
Responsibilities
- Hardware and software installs – Installs and configures Tyler software, 3rd party software, various interfaces, servers, desktops and laptops.
- Software Upgrades – Upgrades Tyler software remotely and/or on-site. Also upgrades interfaces and 3rd party software in relation to Tyler software environment.
- Software Migrations –Migrates Tyler software remotely and/or on-site.
- Also migrates interfaces and 3rd party software in relation to Tyler software environment.
- Consulting – Consults with other departments during various phases of sales and implementation processes to ensure that the correct hardware and 3rd party software are ordered and delivered during the correct phase.
Qualifications
- Detail-orientated
- Good at multi-tasking
- Good at following documentation and checklists
- Innovative thinker that prefers to work outside of the box
- Good working knowledge of Microsoft Windows Server and Workstation operating systems
- Good working knowledge of Microsoft SQL Server
- Good working knowledge of Microsoft Active Directory
- Good understanding of Windows-based networking, remote connectivity, TCP/IP and basic firewall routing principles
- Team player with strong interpersonal and communication skills
- BS/BA in related IT field or equivalent deployment/software installation experience
- A strong business orientation