HR Technology Support Specialist - Manila
Description
As an HR Technology Support Specialist, you will be the primary point of contact for employees and managers seeking assistance with HRIS-related inquiries and issues. Your role will involve providing prompt and efficient support, troubleshooting system problems, and ensuring the seamless operation of the HRIS platform. This position requires strong problem-solving skills, excellent communication, and a deep understanding of HR processes and systems.
Responsibilities
- Serve as the initial point of contact for HRIS-related queries and issues from employees and managers.
- Diagnose, troubleshoot, and resolve HRIS-related problems, escalating complex issues to higher-level support or the HR Technology Lead or HR Teams as necessary.
- Assist with routine maintenance and updates of the HRIS to ensure optimal performance and data accuracy.
- Provide guidance and training to end-users on how to navigate and utilize HRIS functionalities effectively.
- Monitor data entry and system usage to ensure data accuracy and consistency within the HRIS.
- Maintain accurate records of issues, resolutions, and user feedback to identify trends and improve support processes.
- Generate and distribute regular and ad-hoc reports from the HRIS to support HR and business operations.
- Work closely with HR, IT, and other departments to address system-related needs and enhancements.
- Proactively identify opportunities for system improvements and user experience enhancements.
- Ensure that HRIS processes comply with company policies, data privacy regulations, and other legal requirements.
- Provide technical assistance to any other departments as needed.
Qualifications
- Minimum of 1 years of experience in HRIS support, HR operations, or IT support, preferably within a corporate environment.
- Proficiency in using HRIS platforms (e.g., UKG, Workday, SAP SuccessFactors, Oracle HCM) and Microsoft Office Suite. Basic understanding of database management and data reporting tools.
- Strong analytical and troubleshooting skills with a detail-oriented approach.
- Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Demonstrated experience in providing exceptional customer service and user support.
- Strong commitment to maintaining the confidentiality of sensitive employee information.
- Ability to work independently and in a team environment.
- Must be able to work at least 2 days a week at our BGC Office in Taguig.