Account Manager
Description
Tyler Technologies' Florida Enterprise is looking to hire an experienced Account Executive to support Tyler's Payment Services in the State of Florida. We are a talented team of programmers, designers and project managers who are dedicated to improving the lives of Florida citizens through the web and mobile payment services that we build on behalf of our government partner in Florida. We are passionately leading a new era of digital public service, using technology to bring government to the people of Florida in meaningful and convenient ways. Tyler's Florida Payments team is currently seeking applicants for an Account Executive to assist in the successful implementation and support of our payment services for state and local government partners.
Qualified candidates must be local to Tallahassee and able to work a hybrid schedule.
This role is a critical part of the team with varied and broad responsibilities, including project management, business development, marketing, and the service desk. About half the time will be spent managing projects. This role also serves as backup to the General Manager, assisting with financial forecasting and budgeting as well as meeting with customers to build and maintain relationships. Excellent written and verbal communication skills are a requirement for this position.
Responsibilities
- Account and Project Management
- Secure meetings, conduct presentations, and perform demonstrations of Tyler’s payment solutions with key government decision-makers.
- Become a subject expert on Tyler’s Payment Platform, solutions
- Seek out and implement improvements to all aspects of the business
- Oversee and enhance project management process
- Assist with budgeting and finance activities
- Work with functional departments and key project stakeholders to identify new IT projects and enhancements to existing IT projects
- Develop project plans and documents following company guidelines and standards
- Keep projects moving and help team members work productively by using effective project management techniques coupled with great people skills
- The candidate will apply best practices, principles and processes in working with teams on developing solutions that support and enhance client needs
- Assign, schedule, monitor and regularly communicate project work and progress following the project plan and company guidelines
- Thoroughly document all meeting minutes, managing action items identified and ensuring each entity understands the required action to be completed
- Identify, track and communicate project-related issues, risks, scope changes, variances and contingencies that may arise during the project life cycle
Qualifications
- Strong leadership, organizational, prioritization, and project management skills
- Must be energetic, well-spoken, and entrepreneurial with strong verbal and presentation skills
- Web application project management and PMI certification preferred
- Excellent customer service skills
- Minimum of 5-7 years’ experience in the field of government services.
- Merchant and payment processing experience understanding merchant and payment processing solutions, industry regulations and guidelines, and evolving payment technologies expected within the Public Sector.
- Undergraduate degree plus outstanding communications skills
- Experience with Agile development methodology a plus
Business Development
- Assist the General Manager with reports, presentations, and meetings with government partners in Florida and at conferences and tradeshows around the state
Project Management
- Work closely with General Manager, management of implementation project queue
- Project management for digital government projects
- Meet with agencies to discuss existing services, potential projects, and projects in development; create proposals based on scope of work
- Conduct regular meetings with team on status of completed and ongoing projects and assist with priorities, decision-making
- Understand and document requirements (business analysis and writing)
- Ensure quality and timeliness of project management deliverables, including compliance with established company processes and standards
Service Desk
- Manage service desk operations; act as the escalation point and develop strategies for improvement
- Problem solve and troubleshoot issues/problems for partners when appropriate and necessary
- Other responsibilities assigned by manager
- Some travel may be required