Metropolitan Transportation Authority Careers

***This position is represented by the Transportation Communications Union (TCU)***

Opening:

The Metropolitan Transportation Authority is North America’s largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The Sr. Operations Analyst position will administer and process the employment activities/transactions for the Human Resources Employment area. Additionally, may coach less experienced team members and provide guidance on process area procedures.

Responsibilities:

• Gather, validate, and maintain data and other transaction inputs
• Gather forms and track status
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index, and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries
• Integrate across BSC teams to document, research, and resolve intermediate issues and errors as assigned.
• Understand when to resolve or escalate to a supervisor
• Perform/support cyclical processing and period-end activities
• Comply with MTA and BSC policies, practices, and procedures
• Develop and update operating procedures and training materials as needed
• Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies
• Manage individual assignments and expectations. Assist with prioritizing team assignments
• Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge
• Mentor, coach, and support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within the agreed-upon Service Level
• Agreement guidelines and Key Performance Indicator targets
• Adhere to the team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify, document, and review input to the knowledge management tool

Required Qualifications:

• Possess thorough knowledge of HR administration
• Ability to work with, train, and coach other team members
• Working knowledge and use of PeopleSoft or related database software
• Ability to process requests consistently with general supervision
• Ability to prioritize problems and promptly resolve or escalate when necessary
• Strong oral, written, and interpersonal communication skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
• Strong time management skills and the ability to manage individual assignments
• Strong attention to detail
• Ability to handle sensitive situations and maintain a high degree of confidentiality
• Understanding of MTA HR policies and procedures
• Familiarity with performance metrics and the ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

Required Education and Experience:

• High School Diploma or GED
• Minimum 4 years’ experience in HR, employment data processing, or other related fields

Preferred Education and Experience:

• Bachelor's degree or Associate's degree with relevant experience in Business or related field
• Shared Services experience

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.