Salesforce CRM Administrator
The Salesforce CRM & Partner relationship management (PRM) Administrator will work as part of the Digital Platforms CRM IT team to support and enhance the Salesforce CRM & PRM implementation for Logitech B2B and Retail business groups. This position will be located in Toronto, Canada.
Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Logitech. In this role as CRM & PRM Administrator, you will:
Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, and execute future releases
Serve as primary system administrator for the Salesforce.com & PRM environment with 700+ users
Be one of the first points of contact for user support and problem solving with Salesforce, PRM and applications integrated with them
Responsible for executing the day-to-day configuration, support, maintenance and improvement of our Salesforce & PRM platforms
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks in our platforms
Develop and maintain detailed knowledge of the business's current technology and infrastructure from a functional perspective
Develop dashboards, reports to meet business requirements
Complete regular internal system audits and prepare for upgrades
Manage Salesforce.com & PRM data feeds and other integrations
For consideration, you must bring the following minimum skills and behaviors to our team:
5+ years experience working in the IT industry as a Salesforce.com administrator
Salesforce.com Admin & Sales Cloud certified
Experience with Partner relationship management (PRM), Tableau CRM and other Salesforce modules is preferred
Proven ability to design and implement new processes and facilitate user adoption.
Familiarity with Sales and Marketing Business processes including Campaigns & Demand Generation, Lead funnel, Sales Pipeline and Account/Contact management.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
Ability to understand and articulate complex requirements
Ability to work in a fast-paced setting and prioritize among competing tasks and assignments
Must be a self-starter, with the ability to work independently without constant supervision and micromanagement
Must be able to work flexible hours to collaborate with Global IT and business team members
Excellent analytical, organizational and problem-solving skills
Excellent written and oral communication skills
Strong customer service mentality
Bachelor’s degree in Computer Science or higher or equivalent
Small Company. Big Products.
At Logitech we act like a small company. We believe that anyone can have the best idea. We are innovators, creators and designers. We challenge ourselves and each other, and believe that success is never final. We push the limit, because great is not good enough. We inspire, delight and empower the world. We are Logitech.
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”