Salesforce CRM Administrator

Information Technology Mississauga, Ontario


Description

Position at Logitech

The Role:

The Salesforce CRM & Partner relationship management (PRM) Administrator will work as part of the Digital Platforms CRM IT team to support and enhance the Salesforce CRM & PRM implementation for Logitech B2B and Retail business groups. This position will be located in Toronto, Canada.

Your Contribution:

Move fast.  Speak up.  Decide and own.  Drive change.  Exceed customer needs.  These are some of the winning behaviors you’ll need for success at Logitech. In this role as CRM & PRM Administrator, you will:

  • Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, and execute future releases

  • Serve as primary system administrator for the Salesforce.com & PRM environment with 700+ users

  • Be one of the first points of contact for user support and problem solving with Salesforce, PRM and applications integrated with them

  • Responsible for executing the day-to-day configuration, support, maintenance and improvement of our Salesforce & PRM platforms

  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks in our platforms

  • Develop and maintain detailed knowledge of the business's current technology and infrastructure from a functional perspective

  • Develop dashboards, reports to meet business requirements

  • Complete regular internal system audits and prepare for upgrades

  • Manage Salesforce.com & PRM data feeds and other integrations

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • 5+ years experience working in the IT industry as a Salesforce.com administrator

  • Salesforce.com Admin & Sales Cloud certified

  • Experience with Partner relationship management (PRM), Tableau CRM and other Salesforce modules is preferred

  • Proven ability to design and implement new processes and facilitate user adoption.

  • Familiarity with Sales and Marketing Business processes including Campaigns & Demand Generation, Lead funnel, Sales Pipeline and Account/Contact management.

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

  • Strong understanding of Salesforce.com best practices and functionality

  • Strong data management abilities

  • Ability to understand and articulate complex requirements

  • Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

  • Must be a self-starter, with the ability to work independently without constant supervision and micromanagement

  • Must be able to work flexible hours to collaborate with Global IT and business team members

  • Excellent analytical, organizational and problem-solving skills

  • Excellent written and oral communication skills

  • Strong customer service mentality

Education:

  • Bachelor’s degree in Computer Science or higher or equivalent

 

Small Company.  Big Products.

At Logitech we act like a small company. We believe that anyone can have the best idea. We are innovators, creators and designers.  We challenge ourselves and each other, and believe that success is never final. We push the limit, because great is not good enough.  We inspire, delight and empower the world.  We are Logitech.

 

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.                                                                                                                                              

 

“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

 

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