Manager, Clinical Outcomes and Compliance

VMT Operations - 507209 Winchester, Virginia Full-Time

COVID-19 VACCINE INFORMATION: To protect our patients, our workforce and our community, Valley Health is requiring that all newly hired employees and internal transfers (current employees requesting internal transfers) be fully vaccinated. Newly hired Applicants (those not currently employed by Valley Health) who have been offered a position will have to provide documentation of their vaccination status at the time of their Employee Health appointment. For internal transfers, Employee Health will contact you if they have questions around your vaccination status. Valley Health has a process for applicants who have been offered a position to request an exemption or deferral for medical or religious reasons. To search for vaccine locations, visit


  • Entity: Valley Medical Transport (VMT)
  • Shift: Day

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, medical transport and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace. Valley Medical Transport operates in three states and safely completes approximately 20,000 transports per year with services ranging from non-emergent wheelchair van transportation to specialty and critical care emergency medical services.

What You Will Do:

The Manager, Clinical Outcomes and Compliance is responsible for all aspects of clinical performance, training, continuing education, quality assurance/improvement and compliance for Valley Medical Transport across locations within the company’s service area. Additional responsibilities include: oversight/optimization of a team of Field Training Officers; coordination, delivery and recordkeeping of initial and continuing education EMS and critical care level courses; responsible for each new hire orientation experience; represent division on all clinical quality committees at Valley Health and state/local EMS council and committees; development and maintenance of Total Quality Management dashboard; proactively searches for clinical, operational and financial risk and develops/executes plans to minimize that risk; ensures optimized reimbursement and compliance of outsourced billing department through regular audits and oversight of a transport billing specialist; ensure division is compliant with all governing bodies including multiple state Office of EMS requirements; ensures clinical and operational equipment has regular preventative maintenance and updates as needed; manages electronic patient care reporting software; guides division on policies through compliance with OEMS, CAMTS/CAAS (as appropriate); writes and edits clinical protocols in collaboration with Medical Director; provides regular report-outs during staff/leadership and OMD meetings; occasionally works alongside frontline staff providing patient care and evaluating performance during transport.

What You Will Bring:


Associates in Business, Healthcare Administration or related field required
Bachelors business or healthcare related field with a business emphasis preferred

1 year of EMS instructor experience required
2 years of non-emergency medical transport and 1 year of critical care transport, ground or air, preferred
EMS program accreditation and all aspects of administering an initial EMS certification course preferred.
Ambulance billing/coding experience preferred
Writing and administering clinical and EMS related competency programs required.

Certification & Licensures
National Registry Paramedic required
FP-C, CCP-C or CCEMT-P preferred
NAEMSE I and II preferred
3 or more of the following or other approved instructor certifications within six months of hire required:
Must have, or be able to have, and maintain EMS Certification in the state where the site is located, with the ability to receive and maintain a second state advanced certification from the adjoining state within 90 days from the date of hire.

Development of a working relationship as an instructor with the state EMS education agencies in Virginia, West Virginia, and Maryland within six months from the date of hire required.
Ability to write, administer, and teach state approved programs for initial and continuing education hours for advanced and basic EMT certifications in Virginia, West Virginia, and Maryland.
Computer word processing, data management and spreadsheet skills required.
Must maintain a good driving record that is acceptable with the company's insurance carrier.
Ability to manage electronic patient care reporting software.

What You Will Get:

- Competitive salary
- Flexible scheduling
- Health Insurance
- Paid Time Off
- Wellness Program
- Tuition Assistance
- Retirement Plan
- Life Insurance

*some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.


Criminal Background Checks
VA State Police and/or WV State Background and Fingerprinting (WV Cares) (applicable state)
3rd party Background Check

FLSA Classification


Physical Demands
3 A Administration