To see if this position qualifies for a sign-on bonus, click here: Valley Health Sign-On Bonuses

Description

• Entity: Winchester Medical Center
• Shift: Day

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

Responsible for providing assistance to Valley Health customers in diagnosing and troubleshooting hardware and software issues, to include resolving issues relating to connectivity, operating systems, and all peripheral devices, i.e. phones, printers, scanners, etc. Support may be provided in person, by phone, by email, or by remote desktop access. Provide support for other IT initiatives/projects as assigned. Provides prompt and accurate feedback to the customer and ensures their IT systems are fully functional after troubleshooting. Ensures all issues/resolutions are properly logged in the ticket management system. Must be able to communicate well with all customers displaying Valley Health values at all times. Must be willing to learn, have a positive attitude and be customer service oriented.

What You Will Bring:

Education
Pursuit of College/technical AA degree or equivalent preferred.



Qualifications
Excellent communication skills required.
Strong attention to detail required.
Ability to work in team setting required.

What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Exclusions apply

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks
VA State Police
3rd party Background Check

FLSA Classification
Non-exempt

Grade
104

Physical Demands
6 A Customer Service