Senior Technical Trainer

Product Support Durham, North Carolina Req.Num.: 11683


Who are our employees?

We’re an eclectic group of 4,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market.

Who are we in the market?

Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix.

In this role, you are the Technical Trainer responsible for developing, enhancing and delivering Nutanix Support training worldwide. You will exhibit technical skill and passion as an instructor and communicator in leading onsite and virtual classroom sessions to both the Support team and external partners.

Working closely with Support management, you will be expected to drive improvements with people, processes, and technologies to increase successful customer resolutions by the Support team.

In the classes that you teach, you will validate the correctness of the materials, set appropriate expectations before and during the class, and ensure learner satisfaction with the scope and depth of what is covered. Further to this, a core part of your role will be to evaluate, audit and potentially coach other trainers. Finally, you will work towards continually improving the scale, depth, and quality of the Nutanix Support training experience.

Duties and Responsibilities:

  • New Hire Training - deliver classes to onboard newly hired Support team members
  • Nutanix Technical Training - lead and deliver onsite and virtual classroom sessions of the Nutanix training courses
  • Technical Support Development - deepening technical knowledge for seasoned members of the Support team in areas such as Hypervisors (ESXi, Hyper-V and KVM) and applications (Microsoft SQL, Exchange and AD)
  • New Feature Training - translating the Transfer Of Information sessions into support-focused information for System Reliability Engineers and Nutanix Support partners
  • Technical Content - work closely with Development Engineering and Support Engineers to develop and enhance training content
  • Nutanix Technical Certifications - proctor the Nutanix Support Specialist practical exams
  • Assist and drive internal and external training requirements to achieve a balanced mix of expertise in the following areas: Nutanix certifications (NPP, NSS); VMware (VCP); Cisco (all the way up to CCIE career paths); Microsoft (special focus on Hyper-V and AD); KVM; Linux; DevOps; Kubernetes; Hadoop; Veeam; Horizon View; etc
  • Work with Support management to drive team training paths and schedules

Desired Skills and Experience:

  • Prior experience delivering technical training
  • Prior experience authoring technical content (videos, documentation, product guides, lab guides)
  • Excellent verbal, written and interpersonal communication
  • Experience as a Support Engineer or proven technical troubleshooting skills
  • Ability to manage multiple projects within tight timeframes
  • Ability to work effectively on global and virtual teams and accommodate time differences
  • Work in a fast-paced, rewarding environment with tight deadlines and minimal supervision that demands high quality, creativity and consistency
  • BS in Engineering or CS (or equivalent technical degree and 5+ years work experience)
  • Travel up to 25% of the time

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.