Metropolitan Transportation Authority Careers

 POSITION SUMMARY

This position is responsible for directing field operations—including maintenance, inspections, and repair for all Elevators and Escalators (E&E) across New York City Transit. The role directly influences the ability of customers with mobility impairments to access the system and supports the safe and efficient movement of all riders. The incumbent ensures that all E&E equipment within the assigned zone meets operational requirements for availability, reliability, and safety through effective maintenance, inspections, and repair oversight.

The position oversees emergency response activities, such as entrapments, accidents, and service calls, through a maintenance workforce deployed from satellite field offices. The incumbent holds primary responsibility for all operational functions within their zone, including long‑range planning, labor relations, human resources coordination, materials management, and safety oversight. This role requires readiness to respond to emergencies and critical events on a 24/7 basis.
 

RESPONSIBILITIES:

•         Direct and monitor responses to service outages and emergencies that remove elevators and escalators from service and disrupt customer travel, including customers with mobility impairments.

•         Maximize customer service by coordinating elevator and escalator maintenance, inspections, and repair activities to minimize service impacts and ensure safe, reliable operations.

•         Plan and oversee the efficient allocation of resources for inspection, maintenance, and repair of elevator and escalator equipment to ensure safe operation and maximize equipment availability.

•         Lead the development of strategies to enhance maintenance and repair effectiveness through the analysis of performance data and the creation of targeted maintenance plans and procedures.

•         Monitor performance trends and operational indicators to drive continuous improvement.

•         Ensure compliance with all applicable codes, regulations, and safety standards governing the operation of elevators and escalators.

•         Direct support activities within the assigned zone of the Customer Environment and Facilities subdivision, including labor relations, human resources, procurement, materials forecasting, and safety programs.

•         Maintain effective internal partnerships with the Press Office, Government Relations, Customer Environment and Facilities, MTA C&D, Real Estate, and ADA offices.

•         Support communication and engagement with external stakeholders, including subway customers—particularly those with mobility impairments.

EDUCATION AND EXPERIENCE:

1) High School Diploma or its educational equivalent and a minimum of six (6) years’ experience of which three (3) years must have been in a managerial/supervisory capacity   - OR -

2) A satisfactory equivalent of education and experience. 

DESIRED SKILLS

• Extensive knowledge of electro‑mechanical equipment and the construction, design, maintenance, and repair of elevators and escalators.

• Strong understanding of project management and maintenance management practices, including planning, scheduling, and resource allocation.

• Familiarity with NYCT budget processes, material procurement procedures, and coordination with other subway divisions.

• Thorough knowledge of safety rules, regulatory requirements, and labor contracts applicable to elevator and escalator operations.

• Ability to diagnose and resolve complex maintenance issues and to effectively allocate and manage resources across an assigned area within the subway system.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

HOW TO APPLY

Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied online for other positions, enter your Username and Password.  If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.