Application Support Engineer

Technical Services Plano, Texas United States


Description

An Application Support Engineer provides advanced technical support for Tyler software products. This position is focused on analyzing source code to troubleshoot software, data, or configuration problems within Tyler applications according to technical specifications and system designs.       

Responsibilities 

  • Work with internal and external customers on resolving complex technical issues. 
  • Participate in diagnosing, analyzing and troubleshooting code, documenting and implementing functionally appropriate, technically sound, and well-integrated application systems. 
  • Assist Support Specialists, Implementation Specialists, and Project Managers in establishing issue priorities to ensure a timely and effective response and solution. 
  • Analyze and resolve customer issues, escalating to other departments as identified. 
  • Track and recognize knowledge opportunities to performs additional training as needed. 
  • Review business requirements documentation. 
  • Serve as escalation path for Technical Support Specialists, working on the most complex and/or urgent support incidents. 
  • Produce internal support documentation as needed.
  • Perform other job-related duties and responsibilities as may be assigned from time to time.   

Qualifications

  • BS/BA degree in related field or equivalent experience is required 
  • Demonstrated knowledge of software development practices, computer science theory, and understanding of relevant technologies. 
  • Professional work experience with the following technologies:
    • Required  
      • .Net / C# (or similar high level language)
      • SQL Server 2005/2008
      • Ability to write and execute Microsoft SQL scripts 
      • VB Script, JavaScript, PHP, or similar scripting language
    •  Desired
      • DHTML 
      • XML/XSD/XSLT 
      • Visual Basic 6 
      • WPF 
  • Ability to work well both independently and within a team environment.
  • Demonstrated ability to test or debug source code in reasonable time frames.
  • Demonstrated basic understanding of product architecture and underlying technologies.
  • Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service skills.  
  • Selected Candidates are required to undergo and satisfactorily pass a finger print background check in accordance with CJIS requirements. 
  
#LI-SB1  #LI-HYBRID