Windows Engineer

IT Overland Park, Kansas

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Description

Tyler Technologies is currently seeing applicants for a Windows Systems Engineer to support our Digital Solutions Division.

Tyler is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. Tyler is on a mission to empower public sector entities to operate more efficiently and connected more transparently with their constituents and with each other.

The Windows Systems Engineer is responsible for all aspects of system administration in a fast-paced environment utilizing a variety of technologies. Examples of these technologies include AWS, Windows Server 2016, 2019, and 2022, SCCM, SCOM, Active Directory, Azure AD, Azure and VMWare.

RESPONSIBILITIES

  • Provide maintenance and support of critical application environments hosted on virtualized Windows Server platforms
  • Build and configure Windows servers
  • Highly competent in Active Directory administration and troubleshooting in a Hybrid Azure AD environment
  • Provide customer support via phone and email
  • Compile detailed documentation on new and existing architecture
  • Participate in a 24x7 on-call and monthly patching rotation
  • Resolution of Incident tickets in accordance with SLA
  • Manage assigned project activities to achieve stated project goals, objectives, and schedules.
  • Mentor and train junior system engineers.

QUALIFICATIONS

  • Minimum 4 years of experience with Windows Server 2016, 2019, 2022
  • Advanced PowerShell scripting and automation
  • Working knowledge configuring and troubleshooting IIS
  • Experience working in a Hybrid Cloud environment, with knowledge of AWS, Azure AD, Azure AD Connect, Azure Identity Platform, and 365
  • AD, GPO’s, DNS, DFS, SCCM, SCOM
  • Experience with VMWare deploying servers, editing server configurations, migrating hosts
  • Strong understanding of load balanced environments and familiarity of common configuration techniques
  • Azure DevOps or Team Foundation Server administration
  • General troubleshooting skills (Network / Operating System / Application)
  • Ability to work in a team environment or independently
  • Strong organizational and prioritization skills
  • Self-motivated with the ability and desire to thrive in a high-pressure, client-service, entrepreneurial environment
  • Strong ability to multi-task in a fast-paced office environment
  • Must have excellent written, verbal, and presentation skills, combined with strong customer service skills.
  • Excellent problem-solving abilities are also required, as complex issues must be resolved in a timely manner.

BONUS EXPERIENCE

  • Experience working with AWS/Azure cloud environments and containers
  • Application Performance Monitoring (New Relic, AppDynamics, App Insights, Nagios)
  • Azure Monitor/Azure Log Analytics
  • Monitoring, including custom developed monitors, and creating monitoring policies
  • Windows Server Core 2016, 2019
  • Infrastructure-as-code (Terraform, Kubernetes, Docker, Ansible)
  • SharePoint 2013, 2016, 2019, subscription edition
  • SQL Server 2012, 2014, 2016, 2017, 2019
  • ITIL v3 or v4 Certified
  • Experience working in PCI, HIPAA, FEDRAMP compliant environments.

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