Tyler Technologies Careers

Description

Responsibilities

• Assists the VP, Director and Managers with development, implementation, and support of assigned projects for Payment Processing services
• Project manager for internal Digital Solutions Division Payment projects, which includes documentation of scope, development of timeline, development of a communication plan, and coordination of multiple divisions for project completion
• May assist in the implementation of payment services, template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
• Assists the Managers with product upgrades including regression testing, scheduling, and external customer communications
• Develops subject matter expertise in configuration options for the assigned products
• Collect and submit required information to establish merchant card services and payment processors, assist with configuration of payment checkout pages & processes, and testing of setup & configuration
• Coordination of documentation related to payment accounts and transactions for month-end statistics and cost avoidance tracking
• Provides tier 1 support for administrative users and tier 2 support for end users of the payment processing services, template websites and forms
• Uses data from support tickets to identify and propose improvements to the products, documentation, and processes

Qualifications

• Undergraduate degree in business or equivalent work experience in project support role, business analysis or administrative support & client relations
• Proficient with the Microsoft Office Suite and solid experience using Microsoft Excel
• Self-motivated with the ability to multi-task, prioritize tasks and deliver results to ensure timely follow-up and follow-through
• Desire and ability to work in a fast-paced and highly flexible environment
• Strong analytical, critical thinking, and problem-solving skills with the ability to multi-task and provide support to multiple high-stake web-based electronic commerce projects at once.
• Excellent customer service skills, including exceptional verbal and written abilities. Strong organizational, prioritization and delegation skills.
• Ability to create streamlined process to improve current processes.
• Self-motivated, team oriented, positive professional with the ability and desire to thrive in a client-service, flexible environment.
• Enjoy working independently and within small project teams
• Ability to handle multiple tasks and deadlines simultaneously
• Commitment to accuracy and timeliness with strong attention to detail