Operations Analyst

Client Success Vancouver, BC


The Operations Analyst is a key member of the Operations team supporting data management, reporting, forecasting, and problem resolution within a Portfolio(s). This person will work closely with the Professional Service and Support managers including the Operations team to ensure integrity of our data systems. This position requires strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment. 


The Operations Analyst can expect to focus their work in the following areas: 
  • Maintain portfolio account details in a centralized database- tracking elements such as projects, revenue recognition rates, staffing assignments, pipeline data, project health, revenue hours, go live dates, etc. 
  • Assist management team with identifying ways to utilize resource teams to achieve utilization and financial targets 
  • Develop solutions and reporting metrics using multiple tools and datasets such as MS Excel, SharePoint, Confluence, Tableau, and Power BI 
  • Identify workflow/system improvements and work with delivery and operations team to enact change 
  • Design, develop, and implement special projects, based on business needs. 
  • Provide periodic business metrics and ad hoc report generation 
Operation Support 
  • Analyze existing operational processes and identify opportunities for improvement. 
  • Implement efficient workflows and procedures to streamline operations and enhance productivity. 
  • Collaborate with cross-functional teams to execute operational initiatives and projects. 
Reporting and Presentation
  • Generate regular reports on key performance metrics, operational efficiency, and financial performance. 
  • Develop presentations to communicate findings, insights, and recommendations to stakeholders. 
  • Prepare materials for meetings, presentations, and strategic planning sessions. 
  • Performs other job-related duties and responsibilities as assigned   


  • BS/BA college degree in related field or equivalent experience is required 
  • Excellent organizational skills and ability to follow-through until process completed 
  • Appreciation for Critical Path Thinking with relation to organizing activity-driven tasks 
  • Expanded Microsoft PowerPoint & Excel knowledge is required 
  • Power BI, Tableau or SQL experience is desired 
  • Excellent verbal and written communication skills 
  • Software life cycle knowledge
  • Strong analytical skills with the ability to gather, analyze, and interpret data, particularly in a technical environment.
  • Detail-oriented with strong organizational abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Easily learn new technologies and processes.
  • Respond with flexibility to changing deadlines.
  • Demonstrate effective communication skills.