Business Analyst

Product Strategy Montpelier, Vermont


Are you ready to make an impact and drive innovation in the heart of Vermont's state government? Tyler Technologies is looking for a dynamic individual to join our Vermont State Enterprise team as a Business Analyst. Get ready to embark on a journey where you'll play a pivotal role in shaping the way Vermont citizens interact with our government!


  • Lead Comprehensive Requirements Gathering: Conduct interviews, document analysis, surveys, workshops, and site visits to capture both functional and technical requirements from state agencies.
  • Engage and Partner with Agency Partners: Develop strong, collaborative relationships with agency partners to ensure alignment of project goals and seamless communication throughout the project lifecycle.
  • Collaborate Cross-Functionally: Work closely with state agencies, development teams, and UI designers to define clear requirements and acceptance criteria.
  • Analyze and Synthesize Information: Critically evaluate data from multiple sources, reconcile conflicts, and transform high-level information into detailed, actionable insights. Identify the underlying needs behind user requests.
  • Leverage Low Code SaaS Platforms: Utilize and understand low code SaaS platforms to streamline development and implementation processes, ensuring efficient and effective solutions.
  • Create Detailed Documentation: Develop thorough project specifications, including user scenarios and screen mock-ups, to clearly convey project vision and requirements.
  • Develop and Execute Test Plans: Create meticulous test plans and scripts, conduct internal testing, and perform other quality assurance activities to ensure high standards.
  • Validate Requirements with Stakeholders: Engage with key stakeholders to confirm requirements, ensuring alignment and building trust throughout the project lifecycle.
  • Support the Development Lifecycle: Participate actively from project inception through implementation, and ongoing support.



  • Education: Undergraduate degree in information systems, business, computer science or possess equivalent work experience.
  • Professional Experience: Minimum of four years of job-related experience.
  • Customer Interaction Skills: Exhibit a positive attitude and patience when dealing with customers, regardless of their technical background.
  • Self-Motivation and Multitasking: Demonstrate self-motivation with the ability to multitask, prioritize tasks, and deliver results that exceed customer expectations.
  • Adaptability: Thrive in a fast-paced, highly flexible, and entrepreneurial environment.
  • Team and Independent Work: Enjoy working both independently and within project teams, contributing effectively to collaborative efforts.
  • Analytical and Problem-Solving Skills: Possess strong analytical and problem-solving abilities with attention to detail.
  • Technical Skills: Familiarity with Agile/SCRUM methodologies (JIRA), low code SaaS platforms, and experience in creating detailed project specifications and test plans.
  • Travel Flexibility: Willingness to travel occasionally for necessary on-site customer engagement.
  • Additional Skills: Prior experience with workflow or data transaction solutions, microservices design and development. Knowledge of Internet-based application security principles and Drupal open-source CMS/CMF is a plus.
Join our dynamic team and make a significant impact by delivering high-quality solutions that meet and exceed client expectations. Apply now to become a key player in our innovative and collaborative environment!