Transit System Planner

Other San Francisco, CA


 Transdev is a leading operator and global integrator of mobility, providing 11 million passenger trips daily, in 18 countries. Transdev is a leading provider of paratransit and non-emergency medical transportation, moving millions of people with special needs safely and comfortably every year in more than 50 cities across the country.        
Transdev has managed the San Francisco Paratransit program on behalf of SFMTA since April 2000. Since then, the overall structure of the program as well as the service delivery model has gradually matured and settled to providing specific and key paratransit services.       
Purpose of Position:       
This position will primarily be responsible for understanding all aspects of rider services and their delivery including from rider, driver and dispatcher perspectives. It will also plan paratransit group van service delivery and will assist with planning, developing and administering programs, studies, patterns, trends and reports. The position is responsible for managing all Trapeze PASS routing & scheduling tools and for using GIS geospatial data in analysis of schedules and projects.       
  • Through rider feedback and meetings with drivers and dispatchers, analyze service for quality, trip or passenger trends and patterns, reviewing for opportunities to improve productivity of service and improve rider experiences.
  • With specific guidance and appropriate resources, will develop short- and long-range service plans for all service modes including group van services.
  • Evaluates trip provision to common addresses or locations to prioritize route modifications including expansion to combine individual trips to achieve the highest levels of service quality and efficiency/productivity.
  • Monitors routing and scheduling structures of all routes to ensure compliance with regulations, including those governing rest and meal breaks.
  • Successfully enters, tracks and maintains all necessary and critical planning data including file back-ups and documentation files.
  • Assists the Transdev Corporate Support and local Operating Division to develop a driver shift bid twice a year and monitors its conduct and implementation.
  • Understands, documents and supports the SF ACCESS and GROUP VAN dispatching and scheduling processes and provides guidance on better techniques for conducting these functions when asked.
  • Tracks, compiles and analyzes performance issues and proposes possible solutions at an interdepartmental level.
  • Prepares and presents a variety of informational reports as requested to management, the SFMTA, advisory groups and others that are logical, easy to follow and are data driven.
  • Works with management, drivers and dispatcher to improve service delivery, streamline and improve processes and trip scheduling.
  • Able to quickly learn and gain proficiency with computer software to manage data and schedule and manage passenger trips.
  • Capable of exhibiting a high-level of team spirit and internal customer service.
  • Demonstrates excellent customer service to individuals, businesses and groups.
  • Seeks and provides information to employees as needed; providing friendly, professional customer service interaction, responds to employee questions regarding all types of routing & scheduling matters.
  • Must be able to maintain confidentiality of all rider and system information.
  • Must be able to perform GIS geospatial data collection and analysis applicable to paratransit service levels with the goal of determining better/more efficient ways to deliver those services.
  • Performs other duties as required.


Education, Licensing, and Certifications Required:        
  • Bachelor’s degree in urban planning, transportation or related field or 2 years of equivalent professional work experience
  • A total of 1 to 2 years of relevant professional experience is desired
  • Previous relevant transit experience preferred; with Trapeze Scheduling or Dispatching experience preferred
  • Experienced in the use of MS Office tools including Word, Excel, PowerPoint, Outlook, Access and other tools
  • GIS – college course work
 Skills and Knowledge Required:         
  • Proficiency working with Microsoft Word, Excel and Access, and good aptitude to learn specialized software.
  • Familiarity with ArcGIS is desired. Proficiency in performing GIS spatial joins and buffers is required.
  • Familiarity with Paratransit operations and routing/scheduling software strongly preferred.
  • Ability to read, understand, and interpret instructions, policies, and procedures.
  • Very good skills in writing and communicating in English is a requirement of this job.
  • Ability to organize and perform work efficiently.
  • Must possess a strong attention to detail
  • Travel requirement (as a percent): less than a total of 5% for occasional training and meetings are mostly local 

Pre-Employment Requirements:

  • Must submit to and pass non-DOT drug testing and a background check

Physical Requirements:      

  • Must be able to work shifts or flexible work schedules as needed.
  • 90% of work is accomplished indoors and in air-conditioned or well-ventilated facilities
  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. 
Salary Range: $66,560 - 76,560 DOQ     
For more information please visit our website at        

Transdev Services, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.       

Drug free workplace        

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.