Dispatcher
Description
Description Type: All Sites. Description Title: . Description Value:
Become a Dispatcher with Transdev!
About the Position
The Dispatcher supports field service to provide quality customer transportation services. If you have great customer service skills and a desire to help this position may be for you.
As a Dispatcher, you will be responsible for:
- Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
- Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
Qualifications
- High school diploma or equivalent
- Technical degree preferred Minimum Experience & Skills Required
- 3-5 years experience
- Excellent verbal and interpersonal skills.
- Problem solving and analytical abilities.
- Excellent customer service skills
About Transdev:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
For more information please visit our website at www.transdevna.jobs
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment