Dispatch Lead
Description
OVERVIEW:
The Dispatch Lead is responsible for the daily oversight, direction, and coordination of the dispatching department, ensuring company, federal, state, and health plan regulations are complied with while also achieving the highest degree of safety for our Medicaid and Medicare members. The wage for this opportunity is $19.00/hr.
DUTIES:
- Acts as first line lead for designated dispatch staff, including in assisting in training, managing performance, and enforcing discipline when necessary.
- Responsible for ensuring all shifts are covered adequately and dispatcher workload is distributed evenly.
- Assist in conduct monthly performance evaluations of all staff members in accordance with Central Dispatch objectives.
- Help enforce approved policies, procedures, and instructions within dispatch department.
- Help escalate transportation provider performance issues to network management team
- Perform additional duties and responsibilities as needed and/or assigned.
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Possess valid authorization to work in the United States required
- High school Diploma or General Education Degree (GED) required
- Two years related experience and/or training preferred.
- Working Knowledge of Ecolane software preferred
- Knowledge of GPS and GIS systems
- Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
- Bilingual communication skills are a plus.
- Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.
- Basic computer skills are required.
- Must be able to read a map and possess knowledge of the service area.
- Must be able to work flexible hours.
- Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
Pre-Employment Requirements
- Must undergo a pre-employment drug test
- Must sign a background check release
- Must complete and sign the employment application in its entirety.
- An unjustified refusal to supply requested information or a falsification of information will result in the elimination of the applicant for consideration for employment.
- Must provide a complete and verifiable employment history and must include the past 10 years of employment, when applicable
PHYSCIAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The majority of the work is accomplished indoors and in well-ventilated facilities. The employee may occasionally be exposed to fumes or airborne particles. The noise level in the environment is moderate.
SPECIAL CONDITIONS
Positions in this classification are considered safety sensitive under Federal Transit Administration (FTA) drug and alcohol regulations.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
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