Operations Manager

General Managers / Asst General Managers / Ops Managers Hyattsville, MD



About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.  


Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ



About the Role:


The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location.




  • Conduct a walk around the premises prior to beginning the day’s activities to evaluate the operation
  • Supervises A.M./P.M. sign in boards to ensure all routes run on time
  • Monitors radio communications during route times. 
  • Ensures that delays in service are recorded and communicated to the customer.  In addition, makes sure all accidents or breakdowns are handled appropriately.
  • Monitors operator absence and tardiness. Initiates appropriate disciplinary action in a manner consistent with company/location policy
  • Is available at the dispatch counter after A.M. routes to assist operators with questions or problems
  • Assists the manager in meeting customer requirements. Follow up on all customer issues in a timely manner
  • Assists the General Manager with supervision of location staff.  Communicates job requirements and expectations.  Monitors the performance of staff and provides coaching and guidance as required
  • Receives applications, performs initial screening with Safety and Training Manager (including physical and drug test scheduling) and conducts interviews as required to maintain an adequate supply of operators
  • Ensures that Transdev meets all Affirmative Action and ADA requirements
  • Assists in problem-solving and human resources regarding Transdev employees, taking the initiative to ‘make things better’ and promote the ‘Preferred Employer’ philosophy at the location
  • Takes corrective action with an employee who fails to meet company policy or customer policy/standards
  • When required, the Operations Manager shall assist the manager in new hire orientations. Orientations must be conducted before an employee takes charge of their position
  • The Operations Manager shall be fully trained and capable of running other departments in the event of a vacancy
  • Works closely with the General Manager to monitor location’s business plan. Assist with end of the month profit and loss register/summary reports, assist in developing location business plan and conduct financial analyses of the operation
  • In conjunction with Safety and Training Manager, acts as a contact person for the controlled substance program. This includes pre-employment, random drug and alcohol, and reasonable suspicion
  • Performs any other management requests or directives as they relate to the overall function of Transdev.  In addition, shall maintain the appropriate license requirement to drive a route as necessary to complete the day’s activity
  • Other duties as assigned to ensure the efficient operation of the contract



  • High school diploma or equivalentBA/BS in transportation or logistics preferred
  • 5+ years transportation operations experience
  • 5+ year’s previous supervisory/management experience
  • Experience developing or managing a budget
  • Experience working in a fast-paced, high-pressure environment
  • Experience dealing with the Union and working in the transportation industry a must
  • Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion
  • Must possess ability to lead and motivate employees
  • Experience dealing with federal, state, and local agencies (i.e., ADA, DOT, FTA, OSHA, etc.)
  • Excellent communication skills both written and oral
  • Proven adult training skills and ability to make presentations a must.
  • Detail oriented, well organized, and possess effective time management skills
  • Proven customer service and interpersonal skills a must
  • General knowledge of Windows-based computer operating system and Microsoft office package
  • Must be able to work as a member of the team
  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
  • Must be able to work flexible hours or shifts



The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. 

  • 50% of work is accomplished in doors and in air conditioned or well-ventilated facilities
  • 50% of work is accomplished outside of the facility
  • Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
  • May be required to lift up to 50 pounds
  • Exposure to heavy traffic areas while performing the duties of the job
  • Exposure to considerable amounts of dust, vehicle fumes and noise
  • Must be able to work outside in various weather conditions
  • Must be able to travel for company training, meeting, or support missions



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace


If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.


California applicants:  Please Click Here for CA Employee Privacy Policy.





Transdev Services, Inc. is an Equal Opportunity Employer