Customer Service Representative

Call Center / Dispatch / Reservationist / Scheduler Denver, CO


Description

Become a Customer Service Representative with Transdev!

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.  

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Our Customer Service Representatives enjoy:

  •  $17.29/ HR
  • Paid Training Provided!
  • Friendly Office Environment
  • Vast Opportunities for Advancement
  • No Working Nights

Job Purpose

This position is responsible for taking reservations for eligible customers of the Access-a-Ride program. 

Responsibilities

  • Obtain and enter accurate customer information into the reservations system
  • Complete customer reservations in a timely and courteous manner
  • Provide customers with information on the services provided and direct them as needed
  • Work within the RouteMatch system to accommodate trips as needed

Qualifications

  • High school diploma or GED equivalent
  • Excellent phone etiquette and interpersonal skills
  • Excellent judgment and problem solving skills
  • General knowledge of the Denver Metro area
  • Basic computer knowledge and the ability to work in a Windows environment

Essential Job Functions

  • Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected words per minute
  • Ability to sit or stand for extended periods of time
  • Ability to multitask and work well under time restraints
  • Ability to communicate clearly in the English language; foreign language proficiency beneficial
  • Ability to use a standard business telephone system for communication
  • Ability to read, understand, and follow written and verbal instructions and scripts