Baggage Handler / Customer Service Assistant

Operations Support Columbus, OH


About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.  
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at 
We’re Hiring for a Baggage Handler/ Customer Service Assistant in Columbus, OH! 
Transdev is proud to offer: 
  • $17.50/hour
  • Attractive benefits package, including 401(k) with company contribution, medical, dental and vision. 
  • Paid time off & vacation.

Our Baggage handler / Customer Service Assistants are responsible for:  

  • Oversees on-road service by tracking trip performance measures, route began on time, performance, incidents, etc.
  • Provides customer support by responding to questions/concerns regarding schedules, lost items, timing, and general service challenges. Assists passengers in need, and with loading/unloading of baggage from the bus.
  • Assists in emergency situations for vehicle operators; act as liaison between drivers, management, and emergency services.
  • Reconcile physical passenger counts and electronic count from the bus systems if equipped.
  • Other duties as assigned by GM or Direct Supervisor

To qualify as a Customer Service Assistant, you’ll need:  

  • High school diploma or equivalent
  • Valid drivers license
  • Technical degree preferred
  • ADA knowledge
  • baggage handling
  • 2 years customer service experience
  • Excellent verbal, interpersonal skills, email, and phone skills.
  • Problem solving skills
  • Excellent customer service skills
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 
Drug-free workplace 
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen 
California applicants: Please Click Here for CA Employee Privacy Policy.