Administrative Secretary

Customer Services & Pat Exper - 108308 Winchester, Virginia Full-Time

To see if this position qualifies for a sign-on bonus, click here: Valley Health Sign-On Bonuses


  • Entity: Winchester Medical Center
  • Shift: Day

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The Administrative Secretary is responsible for performing diversified administrative/secretarial duties for the Service Excellence and Volunteer Services Departments.
Responsibilities and Duties
Manages the calendar of Senior Director of Service Excellence, which includes scheduling meetings, and confirming appointments and itineraries. Plans and coordinates special meetings, activities and events.
Coordinates schedules and arrange appointments and meetings with staff and persons/organizations within Valley Health, and both inside and outside the community. Implement changes in schedules with parties concerned. Maintain computer calendars daily, weekly and monthly.
Makes travel arrangements for outside meetings (i.e., airline reservations, hotel accommodations, car rental, travel advance, etc.).
Serves as a minute recorder for assigned meetings, submits minutes for proof reading by chair and distributes minutes as assigned by Senior Director.
Expeditiously processes volunteer paperwork, record volunteer hours, and provide general administrative support to the Volunteer Services Program Manager.
Performs general secretarial duties such as operation of office equipment and reviews, sorts and files a variety of material. Performs set-up of filing system as needed, prepares file folders and categories for new files.
Compose, transcribe, type, proof, edit, copy and distribute a variety of materials (i.e., background checks, badge processing, request for access forms, etc.). All types of material are consistently prepared in a timely manner meeting stated deadlines 98% of the time.
Answer and place telephone calls courteously, screen and assist caller. Take concise messages for call back.
Performs timekeeping for Senior Director.
Troubleshoots and resolves operation problems at the Administrative Assistant/registration level as issues arise. Escalates issues that cannot be immediately resolved.
Responsible for ordering supplies and materials.
Track budget expenditures and review financial sheet to ensure accuracy for assigned cost center as assigned by the director.

What You Will Bring:


High School Diploma or GED required

Five (5) years work experience demonstrating advanced administrative skills and expertise as a secretary or administrative assistant.

Keyboarding and computer skills/knowledge required.
Basic knowledge of medical insurances requires.
Excellent written and oral communication skills required.
Ability to use good judgement and critical thinking skills to prioritize multiple tasks and solve problems required.
Ability to maintain confidentiality of all medical, financial, and other information required.
Ability to work independently, set priorities, remain well-organized and attentive to details required.
Ability to complete work assignments accurately and in a timely manner.
Ability to handle difficult situations involving patients, staff, and others in a professional manner required.
Medical terminology preferred.

What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit

Exclusions apply

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.


Criminal Background Checks
VA State Police
3rd party Background Check

FLSA Classification


Physical Demands
6 A Customer Service