Operations Engineer

Software Development Moraine, Ohio


Description

Responsibilities

  • Provide support for internal and external environments used by development, implementation, support and clients.
  • Work with other departments and divisions within Tyler Technologies to guarantee client issues will be resolved in a timely manner that is acceptable to the client and achievable by staff
  • Respond to incoming issues while managing projects of moderate to high-level complexity for strategic clients
  • Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
  • Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
  • Take ownership for assessing training and education needs for both staff and clients, and provide the needed training through various methods
  • Engineer and implement applications, middleware and/or operating system changes and maintenance of associated standards and operational procedure documentation.
  • Responsible for the assessment and operational transition of newly built application infrastructure to assure compliance to standards, quality and that only -production-ready- infrastructure is promoted.
  • Partner closely with development organization and other corresponding delivery functions in support of high-quality solution delivery.
  • Recommend and help lead process improvement initiatives to help create efficiencies.
  • Provide technical leadership and oversight in the adherence to IT operation policies, effective engagement and execution of IT service management and delivery processes and continually drive capability improvement.

Qualifications

  • Bachelor’s degree in computer science/ MIS or comparable work experience.
  • Over 8+ years of experience in the IT industry
  • Excellent knowledge of installing, configuring and supporting Oracle and Microsoft SQL RDBMS installations.
  • Experience in installations, configuration, management, administration and maintenance of Windows, Unix, and/or Linux servers.
  • Good working knowledge of TCP/IP, HTTP, SSL, DNS, .NET, LDAP, Active Directory, XML, Web Services, authentication protocols, SSH, SFTP
  • Working knowledge of server hardware and network configurations, including web servers.
  • Well versed in web application security and ability to work with security professionals to insure a secure web application platform
  • Excellent research, analytical and troubleshooting knowledge with the ability to troubleshoot level II escalations, PC configurations and connectivity issues.
  • Excellent interpersonal, communication (verbal and written for both technical and non-technical concepts) including the ability to present technical information effectively to individuals and small groups.
  • Must possess strong leadership and collaboration skills with an ability to train, lead and mentor a team.
  • Demonstrated knowledge and understanding of product architecture and related technologies.
  • Possesses a proven track record of staying current with technology and consulting successfully with clients exhibiting sound judgment and presenting recommendations and new ideas to create efficiencies, improvements and solutions.
  • Demonstrated ability to maintain a positive, professional demeanor.
  • Working familiarity with SSRS Installation