Web Project Manager
Description
Tyler Technologies’ Colorado Enterprise is the organization behind eGovernment services in the State of Colorado. We are a talented team of programmers, designers and project managers who are dedicated to improving the lives of Colorado citizens through the web and mobile applications that we build on behalf of our government partner in Colorado. We are passionately leading a new era of digital public service, using technology to bring government to the people of Colorado in meaningful and convenient ways. Tyler Colorado is looking for a Web Project and Account Manager to manage the implementation of web-based applications and services for state and local government partners.
The Web Project and Account Manager with Tyler Technologies is a unique position that will be responsible for developing long-term relationships with a portfolio of assigned partners, connecting with key business executives and stakeholders, and developing new partnerships. Will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Additional responsibilities include cultivating client relationships, managing projects, technical requirements gathering, writing statements of work, and working with a small team of dedicated software engineers to ensure on-time delivery of projects.
Key Responsibilities:
- Build and maintain strong, long-lasting partner relationships via continuous contact with partners and outstanding customer service.
- Manage all project activities to achieve stated project goals, objectives, budgets, and schedules.
- Identify new partnership opportunities; create outreach strategies to develop relationships and earn new business.
- Develop key project documentation, including, but not limited to, task orders/work orders, statements of work, requirements and specification documents, comprehensive project management plans and all associated sub-plans, deployment plans, and lessons-learned documents.
- Work with the cross-functional teams to identify, articulate, and mitigate project issues and risks.
- Proactively manage internal project teams, and when necessary, consultants and/or external vendors.
- Perform other Project Management related duties as requested to achieve organizational objectives.
- Function as the primary point of contact and subject matter expert for specific state partners as needed.
- Build and maintain strong partner relationships through frequent, timely communication and proactive outreach.
- Ensure that all deliverables are of high quality and delivered on time.
- Work with leadership to problem solve and trouble shoot issues or concerns.
- Communicate clearly and often with partners and internal stakeholders.
- Develop new processes and procedures to create operational efficiencies.
- Preferred Qualifications & Personal Attributes:
- Diverse and wide-ranging IT and project management experience.
- Demonstrable history of implementing project management best practices leveraging multiple methodologies.
- Experience with E-Commerce projects, specifically online payment engines and/or credit card transactions.
- PMP, PMI-ACP, Scrum Master or similar project management certification.
- ITIL ITSM Foundation certification.
- Positive Attitude – Displays enthusiasm for the industry.
- Self-aware - Understanding of personal abilities and honest assessment of areas requiring growth. Solicits feedback and listens to others- acknowledges opportunity to improve.
- Reliability – Committed, punctual, accountable.
- Professionalism - Ability to ethically communicate effectively in writing and verbally. Soft skills to represent the organization clearly and accurately.
- Initiative - Ambition and self-motivation to keep learning and improving themselves and others. Takes advantage of opportunities for more responsibility. Focus on career development of self and others. Dedication to the PMO efforts and strategic plans of the business. Seeks continual improvement.
- Respect – Sets clear expectations for self and others. Exhibits active listening skills and solicits/considers views of others when making decisions.
- Integrity – Honesty, trustworthiness, forthrightness, accountability.
Requirements:
- 5 years of Project Management experience leading project teams, as a member of an IT Project Management Office (PMO), or as an individual contributor within an IT department.
- Bachelor’s degree (or higher) in Engineering, Computer Science, or other related scientific, technical, or business discipline.
- Willingness to obtain PMP, PMI-ACP, Scrum Master or similar project management certification within 180 days.
- Experience performing risk and issue management including strategies related to identifying risks, tracking, and mitigating risks.
- Hands on experience using PM Tools to manage project execution (i.e. JIRA, Smartsheet, Salesforce, etc.)
- Demonstrated effective group facilitation skills.
- Ability to identify and understand complex problems/issues and develop effective solutions.
- Ability to work well independently and in a team environment.
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
- Exceptional written and verbal communication skills.
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