QA Team Lead - Data & Insights Solutions (U.S. Only)

QA/Automation United States


We are seeking a QA Team Lead to join our Engineering team in delivering solutions that will help Tyler users of Data & Insights solutions to reach data-informed decisions to make their communities safer, cleaner, and more transparent and responsive to their residents. In this important role, you will work with software engineers to improve and automate our QA process. This will ensure that Data & Insights solutions reach users’ hands sooner, more securely, and poised to stand as we accommodate ever-increasing demand on our platform. This role presents a chance to work with an innovative team while significantly envisioning our future processes and overall direction. 
While position can be done remotely from anywhere in the United States, you must be a resident in the U.S. to be considered.


  • Proven experience as an SDET with a strong understanding of software testing methodologies (Agile, Waterfall). 
  • Be driven to keep up to date on best practices, looking for new opportunities for relevant, practical application in our environment. 
  • Be prepared to engage at strategic- and operational-levels, simultaneously. 
  • Be detail-oriented and broad-minded. 
  • Know how to advocate successfully for change and not be afraid to have collaborative, hard conversations looking to balance the organization’s long-term interests with short-term needs. 
  • Understand the critical importance of defining quality metrics with stakeholders, determining how to collect them, and communicating risk and success based on key indicators. 
  • Ability to prioritize tasks, manage time effectively, and meet deadlines. 
  • Ideally, have been in a leadership testing position, previously, but willing to dig in and grow your influencing and engagement skills along with your testing skills, regardless. 


  • Proficiency in Ruby programming language and working in a Ruby codebase. 
  • Automated Ruby testing using tools like RSpec, Capybara, and Selenium. 
  • Bash, Ruby, Python, or other scripting experience. 
  • Source control utilizing git and GitHub. 
  • HTTP protocol and familiarity with REST API testing with cURL or Postman. 
  • Experience with CI/CD pipelines in tools like Jenkins. 
  • Black box testing using browsers’ JS consoles. 
  • Writing clear test plans that other team members can follow. 
  • Manual testing, when the situation calls for it. 
  • Experience with testing APIs and web applications. 
  • Experience with bug tracking tools (Jira, Bugzilla). 
  • Ability to pass a federal background check required  
  • Nice-To-Haves 
    • Knowledge of AWS and cloud-based testing tools (a plus). 
    • Experience with performance testing tools (LoadRunner, JMeter). 
    • Experience with security testing methodologies. 
    • Grey box, white box testing 
    • Experiencing with load testing tools

About Us 

Tyler Technologies (NYSE: TYL) is a leading provider of integrated software and technology services for the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 44,000 successful installations across 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at   To learn more about our Data & Insights solutions, visit
Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals. 
We understand change takes time and that we still have work to do; however, we are committed to making continual progress.