Technical Program Manager - Data & Insights Solutions
Description
Tyler Technologies helps governments use data strategically and effectively in the design and delivery of their programs and missions.
We are looking for an outstanding Technical Program Manager to join the Data Solutions team, a high-performing group of product managers, designers, program managers, and engineers whose mission is to deliver pre-packaged, domain-specific analytics solutions to clients in courts and justice and public safety.
Our success depends as much on the quality of the solutions we bring to market as it does on the operations infrastructure that delivers them to clients. The more that delivery is predictable, frictionless, and efficient the more we can scale our market reach and, ultimately, our impact.
This role will partner closely with the Data Solutions product team and support, implementation teams, and developers to design, operationalize, and scale the entire customer journey from contract signature to go-live.
Responsibilities
What you will do...
Communicate & Engage
- Independently engage with our division partners across disciplines – cloud operations, implementation, release management, and support – to create a common vision of success and maintain alignment of goals and deliverables.
- Coordinate with partner teams to ensure alignment of product roadmaps and schedules
- Communicate with senior leadership on project and program progress
- Partner with support to enhance the support knowledge base and enable users to self-serve
- Collaborate with data engineers to improve customer’s data models, and product managers to improve product success in the marketplace
- Maintain visibility into the implementation backlog, measure our collective progress and share actionable metrics with stakeholder groups
- Participate in the management of the release process for our team, including creating release notes and customer enablement materials
- Work with internal partners to integrate our software releases into existing processes companywide
Design Solutions & Processes
- Design cross-functional processes, augmented by automation software, to create consistent methods for streamlining the client lifecycle, from contract signature to support and customer success
- Measure and monitor product adoption and work with product managers to remediate any issues contributing to low end-user adoption
- Identify and prioritize opportunities to automate processes and remove inefficiencies and bottlenecks in the client journey
- Manage projects and write development tickets related to operational automation and innovation
- Work through detailed design sessions as needed to define integration details
- Troubleshoot support issues in response to escalations by the support teams; synthesize issue and create and ensure execution of remediation plan
- Consistently improve gross profit margins by optimizing implementation and support processes
Train
- Lead the enablement of cross-divisional partners through documentation, active collaboration, and training
- Partner with instructional and curriculum designers to create training materials
Qualifications
You will be very successful here if you have...
- Exceptional organizational skills, and ability to collaborate effectively within a diverse stakeholder group
- Impeccable communication skills supported by the ability to independently remove roadblocks and solve problems through thoughtful analysis, empathy, and persuasion
- A bias for action, and comfort operating at a fast pace with minimal direction
- The ability to quickly understand underlying technology and dependencies so you can effectively problem-solve and collaborate with technical teams
- 3+ years of demonstrated success in technical program/project management, with increasing levels of complexity. We have a strong preference for a background in software development and/or SaaS operations
- Attention to detail with ability to maintain and inspire high standards of quality in your work
- A persistent desire to continuously improve everything around you with a healthy obsession for measurable results
- Curiosity about client problems and a natural empathy for end-users and operational staff to help you make better decisions with user outcomes in mind
- The ability to apply a financial management lens to problem solving
- This position may require a Federal background check which may include fingerprinting
It would be awesome if you also had...
- PMP or related certifications
- Experience with user journey mapping and voice-of-the-customer methodologies
- A technical degree in engineering, user research, computer science, or related field
- Familiarity with product management disciplines and Agile software development
- Knowledge of data analysis or data analytics products
- Working knowledge of Jira
About Us
Tyler Technologies (NYSE: TYL) is a leading provider of integrated software and technology services for the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 44,000 successful installations across 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology’s GovTech 100 list. More information about Tyler Technologies, headquartered in Plano, Texas, can be found at https://www.tylertech.com. To learn more about our Data & Insights solutions, visit: https://www.tylertech.com/solutions/transformative-technology/data-insights.
Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.
We are committed to making continual progress in everything that we do.